Presales Solutions Architect – Observability

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🕒 January 14

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Thinkahead Consultant Psychologist Pty Ltd

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1 - 10 employees

Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

📋 Description

• Partnering with our sales team in client meetings • Drive innovative business solutions and digital transformation with our customers • Consult with customers and prospects to understand their needs and pain-points and drive solutions based on the AHEAD portfolio of products and services • Architect solutions both independently and collaboratively • Demonstrate live to customers and prospects the features and functionality of recommended solutions • Conduct business process and/or technical workshops that may include enablement sessions. • Interact with the AHEAD community as a thought leader on solutioning products • Providing technical expertise on streaming big data architectures, log indexing and analytics, SIEM, APM/Observability • Interface with customers, sales, and delivery teams to translate business challenges into requirements and deliverables. • Thrive in a fast-paced growing company • Develop documentation, pricing, and statements of work for customers • Learn other portfolio technologies, from a high level, that may enhance the customer’s experience • Obtain and maintain certifications for the different product lines available, as related to this position • Evaluate product placement as it compares to other products in this vertical • Develop and maintain an up-to-date demo lab with defined integrations • Create enabling content and opinionated guidance on solutions for both clients and internal stakeholders, including sales and marketing staff.

🎯 Requirements

• 2+ years technical experience with full stack Observability platforms such as AppDynamics, Dynatrace, Datadog, Splunk, New Relic, Sumo Logic, Grafana Labs, Elastic and similar • 3+ Infrastructure specific change management, configuration and monitoring solutions, such as Logic Monitor, SolarWinds, Nagios, etc • 2+ years technical experience with log management solutions as a stand along capability/product or part of a suite of tools, such as Splunk Enterprise, Splunk Cloud, Sumo Logic, ElasticSearch/Logstash/Kibana, Dynatrace, Datadog, Loki/Grafana, etc. • 5+ years acting as a consultant for clients, advising on technical solutions and participating in pre-sales and solution development. • Enterprise experience with Cloud Infrastructure, networking and system administration, automation and advanced configuration management, including tools such as Terraform, Ansible, and vendor specific control planes • 2+ years of technical experience with telemetry collection agents/techniques, and telemetry pipeline tools like Cribl, Dynatrace OpenPipeline, Datadog Vector, Grepr, etc. • Experience in architecture leadership that brings together and integrates solutions across multiple vendors • Ability to evaluate new technologies and provide internal training • Ability to understand customer needs, define requirements, and design solutions • Ability to develop and present architectural recommendations and implementation/ assessment services • Excellent written and verbal communication skills • Excellent presentation skills • Extensive experience with Visio and PowerPoint • Strong technical aptitude • Provide technical leadership assuring quality, maximizing team output • Self-motivated • Experience with event management systems like ServiceNow Event Management, Big Panda, PagerDuty AIOps is a plus • Experience with Incident, Problem and Change Management, Asset/Portfolio Management, CMDB tools and processes is a plus

🏖️ Benefits

• Health insurance • Retirement plans • Flexible work arrangements • Professional development