Principal Consultant – Intelligent Operations

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🕒 April 28

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Thinkahead Consultant Psychologist Pty Ltd

WebsiteLinkedInAll Job Openings

1 - 10 employees

Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

📋 Description

• Provide strategic leadership and guidance to clients, helping them navigate and thrive in a rapidly changing business environment. • Build and maintain strong relationships with key clients, acting as a trusted advisor, and delivering exceptional client service. • Assess current landscape of observability platforms and solutions, including potential capabilities, existing consumption, gaps in coverage, licensing models, and operating models. • Provide recommendations to customers around tools for rationalization, reducing overall complexity while managing spend and enhancing capabilities and coverage. • Guide customers through the establishment of a NOC/SOC/Digital Operations Center, integrating observability platforms with IT Service Management, IT Operations Management, and Workflow Automation platforms. • Lead and manage large-scale consulting engagements, ensuring the successful delivery of high-quality outcomes leveraging observability platforms + workflow automation platforms to deliver optimal solutions within scope, budget, and timeline. • Collaborate with cross-functional teams and subject matter experts like Field CTOs, Business Process Consultants, Principal Technical Consultants, and others to develop innovative strategies and solutions for clients. • Conduct in-depth analysis and evaluation of client operations, financials, and market trends to identify opportunities for growth and improvement. • Develop and present high-impact recommendations, presentations, and reports to clients and senior leadership. • Lead organizational change management efforts in large transformational programs. • Drive business development efforts, including identifying new opportunities, cultivating relationships, and participating in proposal development. • Mentor and develop junior team members, providing guidance and support to enhance their skills and professional growth. • Stay up to date with industry trends, emerging technologies, and regulatory changes to provide thought leadership and innovative solutions to clients. • Contribute to the development of thought leadership content, including white papers, articles, and industry insights.

🎯 Requirements

• Bachelor's or Master's degree in a relevant field, such as business, engineering, finance, or management. • A minimum of 15 years of experience in management consulting, technology consulting, industry, or a related field, with a focus on delivering strategic and transformative solutions to clients. • Strong industry knowledge and expertise in specific sectors, such as healthcare, financial services, technology, or manufacturing. • Strong understanding of the ServiceNow ecosystem, its adjacent technologies, and how it applies to strategic goals and objectives of customers. • Strong understanding of the observability ecosystem and markets, including capabilities, licensing, and best practices for Dynatrace, DataDog, LogicMonitor, Splunk, Qualys, or others. • Strong understanding of automation capabilities, such as Harness, Terraform, Ansible, or others. • Proven leadership abilities, with the capacity to lead and motivate teams towards achieving project goals. • Exceptional communication and presentation skills, with the ability to convey complex concepts and ideas clearly and persuasively. • Strong analytical and problem-solving skills, with the ability to think critically and develop innovative strategies. • Demonstrated business development skills, with a successful track record in identifying and pursuing new opportunities. • Strong client relationship management skills, with the ability to build trust, understand client needs, and deliver value-added solutions. • Willingness to travel to client sites as required.

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Plus more! See benefits https://www.aheadbenefits.com/ for additional details.