Technical Team Lead – AWS

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Thinkahead Consultant Psychologist Pty Ltd

WebsiteLinkedInAll Job Openings

1 - 10 employees

Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

📋 Description

• The Technical Team Lead – Managed Services (Public Cloud) serves as a strategic technical leader, trusted advisor, and subject matter expert across Public Cloud technologies, Platform Engineering, DevOps, Automation, and Cloud Operations. • Responsible for leading the design, implementation, support, and continuous improvement of enterprise-grade cloud solutions while driving operational excellence and ensuring exceptional customer outcomes. • Provides both technical and people leadership, overseeing a team of cloud engineers responsible for delivering managed services across multi-cloud environments. • Acts as the primary escalation point for complex technical issues, ensuring rapid resolution of critical incidents while maintaining service availability, reliability, security, and performance. • Collaborates closely with customers, executive stakeholders, architects, engineering teams, project managers, and business leaders to align technology initiatives with organizational objectives. • Drives the adoption of cloud-native architectures, Infrastructure as Code (IaC), automation frameworks, DevOps and DevSecOps practices, FinOps principles, and operational best practices to improve efficiency, scalability, and business value.

🎯 Requirements

• 10+ years of overall IT industry experience, including 8+ years of hands-on experience in Cloud, DevOps, Automation, and Platform Engineering. • Demonstrated ability to lead technical discussions and whiteboarding sessions with customers to solve complex business and technology challenges. • Strong consulting mindset with proven business acumen and customer-facing leadership experience. • Expert-level knowledge of AWS and/or Microsoft Azure cloud platforms, including architecture, operations, governance, security, and cost optimization. • Hands-on experience designing and implementing core cloud services, including Compute, Storage, Networking, Databases, Identity & Access Management, Containers, and Security solutions. • Deep experience leading transformational initiatives such as Cloud Migration, Cloud Transformation, Platform Engineering, DevOps, DevSecOps, and Application Modernization. • Extensive experience with Infrastructure as Code (IaC) and automation tools including Terraform, Ansible, CloudFormation, ARM Templates, or equivalent technologies. • Strong experience with CI/CD platforms and deployment automation tools such as GitHub, GitHub Actions, Jenkins, Harness, Azure DevOps, or similar technologies. • Expert understanding of Git workflows, source control management, and branching strategies. • Strong expertise in Kubernetes, containers, microservices, and cloud-native application architectures. • Comprehensive understanding of Software Development Lifecycle (SDLC), Agile methodologies, DevSecOps practices, and continuous delivery frameworks. • Excellent communication, presentation, stakeholder management, and interpersonal skills. • Proven ability to resolve critical incidents in large-scale environments (include SLA metrics). • Familiar with ITIL-style problem management and blameless post-mortems. • Lead triage, diagnosis, and resolution of critical (P1/P2) incidents across the AWS ecosystem. • Perform root cause analysis (RCA) and deliver customer-facing post-mortem reports with actionable prevention plans. • Coordinate with Technical Account Managers (TAMs), Service Teams, and customer stakeholders during live outages.

🏖️ Benefits

• Comprehensive health insurance coverage for employees, with options to extend coverage to dependents • Paid time off and company holidays, along with additional leave benefits as per policy • Flexible work arrangements, supporting work-life balance • Learning and development opportunities to support continuous growth and upskilling • Employee wellness initiatives and programs focused on physical and mental well-being • Retirement and statutory benefits in line with India regulations • Inclusive and people-first culture, with a strong focus on collaboration and ownership