thinkbridge
Artificial Intelligence • B2B • Enterprise
thinkbridge is a global digital product development and technology advisory firm that helps growth-stage and mid-market companies modernize their tech stacks, build customer-facing platforms, and adopt AI and automation to accelerate value and scale. They offer end-to-end services including digital and technology strategy, GenAI consulting, application modernization, modern application development, DevOps/ML Ops, integrations, automation and 24x7 maintenance — with industry-focused work in financial services, energy/utilities, health and staffing. thinkbridge emphasizes fast, outcome-driven delivery using proprietary accelerators and a predictable pricing model.
Support Engineer
Job not on LinkedIn
April 1
thinkbridge
Artificial Intelligence • B2B • Enterprise
thinkbridge is a global digital product development and technology advisory firm that helps growth-stage and mid-market companies modernize their tech stacks, build customer-facing platforms, and adopt AI and automation to accelerate value and scale. They offer end-to-end services including digital and technology strategy, GenAI consulting, application modernization, modern application development, DevOps/ML Ops, integrations, automation and 24x7 maintenance — with industry-focused work in financial services, energy/utilities, health and staffing. thinkbridge emphasizes fast, outcome-driven delivery using proprietary accelerators and a predictable pricing model.
📋 Description
• Respond to and resolve complex issues in SharePoint Online/On-Prem, PowerApps, and Microsoft Teams. • Investigate service outages, performance issues, and integration problems using diagnostic tools. • Conduct deep troubleshooting with logs and analytics to find root causes. • Collaborate with Microsoft Support for swift issue resolution. • Administer SharePoint, focusing on site collections, permissions, and workflows. • Support PowerApps, including app performance tuning and security configuration. • Manage Teams issues, from call quality to governance and compliance. • Document and maintain records of incidents and solutions for future reference. • Participate in post-mortem reviews to improve service delivery. • Work with IT teams and stakeholders to enhance user experience. • Provide timely updates during incident resolution processes.
🎯 Requirements
• 5+ years experience in technical support for Microsoft 365. • Bachelor’s degree in Computer Science or related field. • Expert in SharePoint, PowerApps, and Microsoft Teams. • Proficient in PowerShell scripting for Microsoft 365. • Strong knowledge of Microsoft 365 security and compliance.
🏖️ Benefits
• Remote First • 10.30 PM IST –7:30 PM IST • No loss of pay for pre-approved leaves. • Family Insurance
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