PR Agency Operations & Projects Manager

🕒 May 20

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Logo of THINKINK

THINKINK

11 - 50 employees

Founded 2004

🤝 B2B

🛒 Retail

🚗 Transport

B2B • Retail • Transport

THINKINK is a specialized, industry-focused B2B communications and PR agency that helps senior leadership, sales, product, and marketing teams craft and amplify messages to increase visibility, shape industry conversations, and support the sales process. The firm concentrates on a small set of interconnected sectors—including aviation, loyalty, payments, retail, sustainability, and travel—and leverages roughly 20 years of industry experience to deliver targeted PR, thought leadership, and B2B communications that resonate with decision-makers.

📋 Description

• Build and manage project plans, timelines and workflows across multiple client accounts and internal initiatives • Create and issue internal project assignments, ensuring teams have clear deliverables, timelines, ownership and priorities • Coordinate project timelines, deliverables and dependencies across teams • Monitor project progress and identify delivery risks, bottlenecks or operational gaps • Help ensure client work is delivered against agreed SOWs, timelines and priorities • Escalate timeline, resource or delivery risks proactively and work with leadership to resolve operational blockers before they impact client delivery

🎯 Requirements

• 10 + years of experience in agency operations, project management or delivery management within a PR, communications, advertising or creative services agency • Strong understanding of agency workflows, client delivery operations and resource management • Experience managing multiple concurrent projects across cross-functional teams • Experience building project estimates, managing scopes of work and overseeing operational budgets within an agency environment • Experience working with agency project management systems such as Workamajig, Workbook, Function Point or similar platforms

🏖️ Benefits

• health insurance • retirement plans • paid time off • flexible work arrangements • professional development

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