Customer Success Manager

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THOMAS LAND-SCAPING

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2 - 10 employees

📋 Description

• Serve as the main point of contact for our clients, building and maintaining strong relationships to ensure their satisfaction and retention • Understand the needs and goals of each client and develop strategies to help them achieve success with our services • Collaborate with the sales team to identify upsell and cross-sell opportunities and support the renewal process • Work closely with the operations team to ensure timely and high-quality delivery of services • Monitor and analyze customer data to identify trends and opportunities for improvement • Act as a customer advocate within the company, providing feedback and suggestions for product and process improvements • Keep up-to-date with industry trends and best practices to continuously improve the customer experience • Travel occasionally to meet with clients and attend industry events as needed (post-pandemic)

🎯 Requirements

• Bachelor's degree in business, marketing, or a related field • 3+ years of experience in customer success or account management, preferably in the landscaping or home services industry • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients • Strong problem-solving and critical thinking skills • Proven track record of driving customer satisfaction and retention • Experience using CRM software and customer success metrics to track and analyze customer data • Ability to work independently and remotely while collaborating with a team • Willingness to occasionally travel for client meetings and events (post-pandemic)

🏖️ Benefits

• Health insurance • Paid time off • Professional development opportunities