Customer Success Manager, EHR Oncology

Job not on LinkedIn

🔥 5 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $79.6k - $132.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Owns a portfolio of customer accounts, with full relationship ownership; serves as the primary point of contact responsible for leading account strategy, driving onboarding and ongoing engagement, and ensuring successful delivery across the customer lifecycle. • Leads/supports executive engagement (e.g., QBRs/EBRs), manages escalations, and partners cross-functionally to remove friction, ensure alignment, and deliver on contractual commitments while driving renewal and expansion outcomes. • Define and track time-to-value, utilization, and outcome attainment; drive adoption and measurable outcomes to ensure customers realize meaningful business value. • Ensure delivery aligns with contractual scope, timelines, and quality expectations; monitor account health and proactively mitigate risks. • Orchestrate resolution of complex product, data, or service issues; partner cross-functionally to remove friction and restore delivery momentum. • Update and monitor health scoring frameworks, success plans, and dashboards; leverage voice-of-customer, and performance data to drive continuous improvement.

🎯 Requirements

• Experience in Customer Success, Account Management, or Client Services in life sciences; Oncology experience preferred. • Track record achieving/overachieving in efforts managing top strategic clients. • Executive presence: ability to influence cross-functionally and communicate complex data/analytics value to technical and business stakeholders. • Strong problem solving, change management, and operating rigor (OKRs/KPIs, cadences, forecasting). • Familiarity with compliance requirements and CRM/CSM platforms and analytics (e.g., Salesforce) • MBA/MPH or advanced degree in a relevant field preferred.

🏖️ Benefits

• Competitive compensation package • Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities • Annual bonus or long-term incentive opportunities