Customer Success Manager

Job not on LinkedIn

🔥 12 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $65k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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LNS Research

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

Healthcare • Food & Beverage • Logistics

LNS Research is the leading research and advisory firm for the world's largest industrial companies. The firm focuses on how strategic investments in people, process, and technology can drive performance improvements across the value chain. LNS Research specializes in areas such as the factory of the future, autonomous operations, quality transformation, and sustainability, helping its member firms navigate challenges and seize transformation opportunities in various industries.

📋 Description

• Execute a structured onboarding process for new advisory clients to ensure rapid time-to-value • Own client retention outcomes and drive renewals in partnership with Industry Principals • Close defined add-on engagements including strategy days, event sponsorships, and speaking engagements • Collaborate with Industry Principals and the analyst team on account strategy and sales alignment • Serve as the internal voice of the customer, channeling client feedback to the research and events team • Capture customer quotes, testimonials, and case studies for use in marketing and sales collateral • Recruit customer speakers and drive industrial customer attendance at LNS flagship event

🎯 Requirements

• Proven customer success experience with the proven ability to drive renewal through engagement • Minimum of 2-4 years experience in client-facing, account management, or customer success roles • Prior experience in an advisory, research, or professional services firm preferred • Experience managing a defined book of business with retention accountability • Bachelor’s degree required • Strong understanding of manufacturing and/or supply chain operations • Outstanding critical thinking and strategic planning skills • Proven ability to recognize unspoken client needs and convert those insights to opportunities • Ability to engage, and manage C-level and senior-level relationships with peer-to-peer level confidence within large multinational companies. • Strong computer proficiency in Microsoft 365 products, including PowerPoint, as well as CRM, web conferencing services, and efficiency in email and internet applications. • Proficiency with using AI Tools in daily work execution • Strong professional written, verbal, and presentation skills.

🏖️ Benefits

• Medical, Dental & Vision coverage • Participation in company option plan • Company Paid Life Insurance • Short- & Long-Term Disability coverage • 401(k) with Company Match • Flexible Spending Account • Company Paid Tele-Heath Program • Flexible PTO with 11 paid Holidays • Employee Assistance Program • Employee Perks Discount Program • Flexible and supportive working environment