Customer Success Manager

🔥 3 hours ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

eGroup

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

💼 Consulting

📦 Logistics

📣 Marketing

💰 Private Equity Round on 2021-10

Consulting • Logistics • Marketing

eGroup is a leading provider of IT solutions and an award-winning managed service provider (MSP) specializing in empowering organizations to leverage technology for business success. With a team of experts and a focus on customer-centric approaches, eGroup offers a wide range of services including cloud, hybrid data center, security, data and AI, collaboration, and managed services. It is recognized for its cutting-edge cloud security solutions and its comprehensive range of services aimed at improving business practices through technology.

📋 Description

• Develop journey maps and outcome goals tracking for assigned client engagements. • Act as the “CX Membrane” for assigned clients, collaborating with other departments to determine best approaches for engagement. • Work closely across a variety of eGroup departments to deliver exceptional client experiences. • Provide CSM services for both professional services projects and managed services engagements. • Monitor customer satisfaction through regular measurement and reporting and implement targeted strategies to address areas requiring improvement. • Concentrate on cultivating robust client relationships to uncover further business opportunities with assigned accounts. • Meet objectives for customer retention by minimizing churn and expanding client relationships through additional products and services. • Achieve targets for client satisfaction, including measurements for overall CSAT, NSAT, TTV, CLV, CES, and other key metrics. • Effectively escalate and resolve customer issues with expertise, urgency, and tact across multiple departments within eGroup. • Contribute directly to continuous improvement of our CX practice. • Providing coaching and education to other eGroup Enabling Technologies team members on CX delivery and strategy will be an integral part of the role.

🎯 Requirements

• Bachelor’s degree in Business, Communications, or Marketing with notable experience in a technical capacity or technical degree (Information Technology, Computer Science, etc.) with relevant experience in customer relationship management • Equivalent combination of experience and/or education as substitute for a formal degree. • Formal training and certifications in fields relevant to CX a plus. • 2+ years in a direct customer facing, customer success role. • 2+ years experience with an IT consulting organization. • Experience in creating and implementing successful CX programs. • Experience in developing organizational strategies leveraging IT investments. • Experience in developing internal success programs.

🏖️ Benefits

• Appropriate hardware will be provided by eGroup • Health insurance • Flexible work arrangements