Senior Customer Success Manager – IAM/IGA

🔥 1 hour ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Saviynt

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $130M Private Equity Round on 2021-09

Healthcare • Consulting • Logistics

Saviynt is a leading provider of cloud-based identity and access management (IAM) solutions. Their platform, known as the Identity Cloud, offers comprehensive identity governance, administration, and application access governance. Saviynt's solutions focus on secure identity management, ensuring compliance, modernizing legacy systems, and supporting multi-cloud environments. They serve a wide range of industries including healthcare, financial services, and government sectors. Leveraging AI/ML, Saviynt provides in-depth insights and analytics for enhanced identity security. They are recognized for their robust capabilities in identity governance and administration, helping organizations to efficiently manage and protect employee, contractor, partner, and machine identities.

📋 Description

• Serve as the primary point of contact for customers after implementation. • Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value. • Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. • Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities. • Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion. • Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies. • Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption. • Plan education for customers on new features and releases. • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

🎯 Requirements

• Knowledge and experience in Identity and Access Management (IAM) preferred; cybersecurity and/or compliance background also very valuable. • Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models. • History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions. • Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industries. • Tenacious desire to see customers succeed and thrive. • Previous experience within a customer success role within a SaaS organization. • Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes. • Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective. • Experience in process improvement, decision-making, planning, analysis, and service excellence. • Available to customer sites, as needed (up to 50%)

🏖️ Benefits

• Medical, Dental, Vision, Life Insurance • 401K • Unlimited PTO • Sick Time • Holiday Parties • Daily Catered Lunches • Employee Recognition Programs • Team Socials