Customer Success Executive, Global Accounts

Job not on LinkedIn

🕒 April 27

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $106.4k - $197.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💸 Finance

📱 Media

☁️ SaaS

Finance • Media • SaaS

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Understand and define business outcomes with customers • Deliver educational activities across the customer lifecycle, including onboarding, adoption, and long-term commitment • Drive best practices and develop commercial growth strategies • Track customer health and monitor usage data • Ensure customers derive maximum value from offerings • Lead business plan presentations for customer accounts • Optimize Global Firm customer accounts and forecast monthly renewal and growth targets • Represent the Customer Success team across internal meetings and track key metrics

🎯 Requirements

• Bachelor’s degree required, master’s degree or equivalent preferred • 5+ years of professional experience, with a minimum of 3 years’ experience in client management within B2B SaaS • Strong operational discipline, including forecasting and system hygiene • Experience in Gainsight and Salesforce • Experience working in cloud software solutions and delivery models • Strong business acumen and communication skills; conflict resolution and problem-solving abilities

🏖️ Benefits

• Flex My Way policies for work-life balance • Flexible work arrangements including work from anywhere for up to 8 weeks per year • Comprehensive benefits including flexible vacation and two company-wide Mental Health Days off • Access to the Headspace app • Retirement savings and tuition reimbursement • Employee incentive programs and resources for mental, physical, and financial wellbeing • Paid volunteer days off annually • Opportunities for pro-bono consulting projects and ESG initiatives