Customer Success Associate – Life Sciences

🕒 April 27

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Turquoise Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

🤝 B2B

📋 Compliance

💰 $30M Series B - Turquoise Health on 2024-01

SaaS • B2B • Compliance

Turquoise Health is a healthcare transparency platform and SaaS company that aggregates, standardizes, and publishes hospital and health plan pricing data to make healthcare costs accessible and actionable. It provides machine-readable price files, patient cost-estimate tools, contracting and analytics software, and compliance solutions to hospitals, health systems, payers, employers, and life sciences organizations. The company’s products help organizations meet regulatory price-transparency requirements, compare provider costs, and enable consumers and enterprise customers to make cost-conscious healthcare decisions.

📋 Description

• Account Planning: Assist Customer Success team in developing and executing strategic account plans that enhance customer engagement and retention. • Customer Engagement: Gradually assume more direct customer responsibilities, from ownership of meetings and follow-ups to addressing customer queries and training on new features. • Operational Excellence: Support all phases of the post-sales customer lifecycle, including onboarding, renewals, and ongoing account management. • Strategic Support: Participate in key projects critical to the team’s success. • Customer Advocacy: Act as a liaison between customers and internal teams (Engineering, Product, Sales, Operations). • Risk Management: Proactively identify and communicate potential customer churn risks. • Professional Development: Engage in learning and development opportunities to prepare for the CSM role.

🎯 Requirements

• Bachelor’s Degree in Business, Healthcare Management, or related experience • At least 3 years of experience in a customer-facing role within life sciences (e.g. pharmaceuticals, medical devices), SaaS, or consulting. • Strong foundation in customer success principles, technologies, and processes. • Proven ability to work collaboratively across various teams and communicate effectively with diverse stakeholders. • Demonstrated proactive problem-solving skills with a strong commitment to customer satisfaction. • Effective ability to convey ideas and information clearly, concisely, and persuasively to a variety of audiences. • Highly motivated individual with a desire to grow professionally.

🏖️ Benefits

• Competitive pay with equity options • Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options • Company-sponsored disability & life insurance • Unlimited PTO • 401(k) + 4% Matching • Fully remote work + flexible working hours • $750 work-from-home setup budget • Paid quarterly in-person co-working weeks • Quarterly $150 co-hanging stipend to meet up with coworkers • Monthly $100 health and wellness benefit • Generous paid family leave