
10,000+ employees
Founded 2008
💼 Consulting
⚖️ Legal
🛡️ Insurance
Consulting • Legal • Insurance
Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.
🔥 1 hour ago
🇲🇽 Mexico – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
⛑ DevOps & Site Reliability Engineer (SRE)
👻 Ghost score 10%
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10,000+ employees
Founded 2008
💼 Consulting
⚖️ Legal
🛡️ Insurance
Consulting • Legal • Insurance
Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.
• Deploy and configure cloud-based infrastructure and install the Imagen software solution for customer projects • Configure ImagenWeb using platform editing tools for customer-specific configurations • Write and run bespoke data-migration processes • Develop scripts and automation to improve delivery and content-onboarding workflows • Ensure services meet operability requirements before go-live, including monitoring, alerting, logging, documentation, runbooks, and handover • Support incident-rate reduction through root-cause analysis, problem management, and automation • Work with first-line operations and technical support to improve service recovery times and resolve customer issues • Maintain or improve service levels during changes and service transitions • Communicate with customers through meetings, email, phone, and conference calls • Participate in internal weekly planning meetings and contribute project ideas • Monitor cloud technology developments and recommend improvements to working practices • Follow operational standards, procedures, and best practices • Participate in on-call or out-of-hours support as required
• Experience with cloud technologies, including AWS or Azure, Docker, Kubernetes, Lambdas, and Function Apps • Bachelor's degree or equivalent experience • Experience with CI/CD pipelines and infrastructure-as-code tools, such as Terraform, Azure DevOps, and GitHub Actions • Experience installing, configuring, and troubleshooting proprietary software • Experience with Python or Windows PowerShell scripting • Experience with SQL • Thorough understanding of networking standards and protocols • Experience with the latest Windows Server operating systems, including troubleshooting a range of IT issues • Excellent analytical and problem-solving skills • Excellent communication skills, with the ability to communicate ideas and solutions to internal and external stakeholders • Strong organizational skills, with the ability to manage priorities and meet deadlines • Ability to deliver customer deployments to a high standard of accuracy and customer satisfaction • Excellent written and spoken English • Preferred: 3 to 5 years of experience in a DevOps, Site Reliability Engineering, or technical operations role • Familiarity with monitoring and observability tools • Exposure to ITIL-style incident, problem, and change management • Experience in media, broadcast, or video workflows • Working knowledge of HTML, PHP, and CSS • Understanding of XML and XSL transformation • Relevant certifications, such as Azure Administrator, Azure DevOps Engineer, AWS, Certified Kubernetes Administrator, or ITIL 4 • Preferred: Degree in Computer Science, Engineering, or a related field, or equivalent experience
• Flexible work arrangements, including work from anywhere for up to 8 weeks per year • Flexible vacation • Two company-wide Mental Health Days off • Access to the Headspace app • Retirement savings • Tuition reimbursement • Employee incentive programs • Resources for mental, physical, and financial wellbeing • Two paid volunteer days off annually • Opportunities to get involved with pro-bono consulting projects and ESG initiatives • Career development, continuous learning, and skills development through Grow My Way programming • Supportive workplace policies through Flex My Way • On-call or out-of-hours support participation as required
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