Senior Customer Success Manager – Legal AI Solutions

Job not on LinkedIn

November 21

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

💵 $121.8k - $226.2k / year

⏰ Full Time

🟠 Senior

🧑‍💼 Attorney

🦅 H1B Visa Sponsor

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Thomson Reuters

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Finance • Media • SaaS

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

10,000+ employees

Founded 2008

💸 Finance

📱 Media

☁️ SaaS

📋 Description

• Act as a trusted advisor to customers, focusing on understanding their business goals • Jointly create success plans with customers to deliver value from legal AI solutions • Collaborate with customers to design tailored workflows that deliver sustained value • Partner with customers for change management strategies • Ensure users are trained and define mutual strategies to grow adoption • Lead executive business reviews and capture value delivery • Proactively address customer needs and develop strategies to reduce churn

🎯 Requirements

• Formal legal education (JD) or substantial experience working with legal technology • 10+ years of experience in Customer Success, Consulting with legal technology, Account Management, or a related role • Familiarity with legal technology or AI-driven platforms • Strong interpersonal and communication skills • Proactive, personable approach to problem-solving • Collaboration experience with cross-functional teams

🏖️ Benefits

• Comprehensive benefit plans including health, dental, and vision insurance • Flexible vacation • Mental Health Days off • Retirement savings plan with company match • Tuition reimbursement • Employee incentive programs • Resources for mental, physical, and financial wellbeing • Flexible work arrangements including work from anywhere for up to 8 weeks per year • Paid volunteer days off annually