Support Engineer – Managed Service Provider

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3 days ago

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Thyzen Consulting

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Recruitment • B2B

Thyzen Consulting is a full-service direct placement recruiting agency based in Manila, Philippines that specializes in IT and executive recruiting for local and international companies. The firm helps clients hire across roles from general administration and BPO/CPA staff to specialized software developers, technical leads, and managerial positions. Thyzen emphasizes rapid understanding of client needs, hands-on researcher and recruiter effort, and maintains a portfolio of qualified candidates ready to match open positions.

1 - 10 employees

Founded 2019

🎯 Recruiter

🤝 B2B

📋 Description

• Perform remote support, troubleshooting, and network monitoring • Perform network maintenance tasks such as patching, upgrades and best practice implementation • Ability to quickly prioritize and make quick decisions and recommendations • Participate in SWAT Team as necessary for onsite/unplanned (Reactive Alert emergencies • Ability to work with top-level executives in a professional and expeditious manner • Maintain accurate ticket details and time reporting on a daily basis • Flexibility to work different shifts on an as-needed basis • Participate in regularly scheduled team huddles, prepared to report on your individual metrics including reasons for deviation • Member of On-Call rotation as scheduled and required to support our clients • Keep documentation up-to-date • Know, and understand MotherG’s Core Values, Vision, Mission, Value Proposition, and Service Offerings • Enthusiastically take on the role of your primary job description, knowing that at times you'll be called upon to fill responsibilities defined within a secondary job functions

🎯 Requirements

• Diagnose & Resolve hardware and software issues • Hardware troubleshooting knowledge required • Experience with major hardware vendors – Dell, HP, etc. • Expert knowledge of Microsoft Windows operating systems – desktop and server • Knowledge of Microsoft Applications (Exchange, SQL, etc.) required • Experience with Hyper-V virtualization is required • Knowledge of Microsoft Office365 is required • Advanced networking knowledge (VLAN, DNS, switches, firewalls, VPN, etc.) is required • Experience with wireless systems and technologies • Experience hyper-converged infrastructure is a plus • Experience with cloud hosting services is a plus (Azure, AWS) • Experience with network security is a plus • In-depth knowledge of ConnectWise & LabTech is a plus • General understanding of VoIP systems a plus • Scripting skills are a plus • Enterprise Backup Solutions and Business Continuity Solutions

🏖️ Benefits

• 13th-month pay • 100 USD monthly Medical Allowance (HMO)