SVP, Operations

🕒 April 1

🌵 Arizona, California, +1 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🗽 New York – Remote

💵 $215k - $315k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Tia

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness

Tia is a healthcare provider offering comprehensive, compassionate care tailored specifically for women, available both in-person and virtually. With a focus on holistic and integrative health, Tia supports women through their entire health journey, providing services in primary care, gynecology, mental health, acupuncture, skin care, and more. The company emphasizes a patient-centered approach that empowers women, addressing both physical and mental health needs. Tia includes a team of specialized providers, such as OB/GYNs, nurse practitioners, and acupuncturists, and collaborates with top-tier health systems to extend care. The company is committed to providing personalized care solutions that consider the diverse socio-economic and cultural backgrounds of its patients, using an empathetic approach to enhance women's healthcare experiences.

📋 Description

• Lead day-to-day and long-term operations across all clinics, markets, and care modalities to achieve volume, access, quality, and EBITDA goals. • Rapidly translate strategic direction into operational reality — including scheduling models, visit templates, staff allocation, workflows, and performance expectations. • Own critical operational mandates and drive end-to-end implementation across markets, clinicians, systems, and workflows. • Build scalable operating models that improve access, efficiency, and margin without compromising patient experience. • Drive execution on cross-functional initiatives tied to revenue, cost, quality, and patient experience – ensuring every team knows their targets and delivers on time. • Set expectations, operating standards, and performance baselines for operations, clinic leadership, and cross-functional partners. • Maintain a clear, real-time picture of business performance across membership, visit volume, utilization, staffing, service throughput, patient experience, and unit economics. • Establish and run the operating cadence: weekly business reviews, monthly operating reports, quarterly planning, and performance check-ins. • Proactively identify operational risks and root causes, escalate with crisp recommendations, and lead the org toward rapid resolution. • Drive continuous improvement: simplify processes, eliminate waste, and iterate operational models to improve margin and quality. • Hold teams accountable through clarity, transparency, and consistent follow-through. • Anticipate operational needs 6-12 months ahead — capacity constraints, payer shifts, staffing requirements, workflow redesigns, clinical throughput challenges, etc to better inform the decisions we make today • Build, test, and refine operational models that support growth, quality, and financial targets. • Identify bottlenecks before they become crises and lead the organization toward proactive solutions. • Step into the details when needed: audit workflows, review schedules, evaluate throughput, refine KPIs, and validate assumptions in real time. • Coach and develop operational leaders while personally owning high-stakes deliverables. • Build strong, trusting partnerships with Clinical Leadership, Marketing, Product, Finance, RCM, and People to ensure end-to-end alignment on operational performance. • Serve as the COO’s operational proxy, representing Operations with authority and clarity cross-functionally and in and Board-facing forums. • Collaborate with market and clinic leadership to ensure consistent, high-quality operations across all sites and modalities. • Drive a culture of accountability, clear communication, and results across all operational teams. • Oversee operational KPIs, dashboards, and predictive models tied to visit volume, capacity, staffing ratios, utilization, revenue, cost structure, and patient experience. • Align operational forecasts with financial plans and ensure leadership has real-time insight into performance. • Lead deep-dive analyses to determine root causes, identify opportunities, and guide decision-making.

🎯 Requirements

• 12+ years of operations leadership in healthcare, with significant experience running fee-for-service primary care at scale. • Proven track record of delivering operational, quality, and financial results in a multi-site or multi-market environment. • Strong experience with scheduling optimization, throughput improvement, provider efficiency, and workflow redesign. • Hands-on experience building operational models; proficiency with SQL, Excel required; BI tools (e.g., Tableau) a plus. • Experience partnering with executive teams and presenting to Boards. • Prior experience in high-growth, operationally complex healthcare environments strongly preferred.

🏖️ Benefits

• Unlimited vacation • Free Tia membership • Competitive stock option package • $300 one-time WFH stipend • $50/month phone and internet reimbursement • Medical, dental, and vision benefits • 401k program (no matching at this time) • Top of the line 13" Macbook Pro • Travel stipend for team off-sites