Client Support Specialist

Job not on LinkedIn

October 30

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⛷️ Utah – Remote

Although this job is listed in Utah, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Ticketmaster

WebsiteLinkedInAll Job Openings

eCommerce • Entertainment • Sports

Ticketmaster is a leading ticketing platform that facilitates the sale of tickets for concerts, sports events, theater performances, and other live entertainment. The platform offers a user-friendly experience for purchasing tickets, as well as managing events and finding popular shows and games. Ticketmaster serves as the official ticket marketplace for many major sports leagues and artist events, making it a key player in the live entertainment industry.

10,000+ employees

Founded 1976

🛍️ eCommerce

⚽ Sports

📋 Description

• Develop and maintain excellent client relationships • Meet and exceed client service level agreements • Advise and assist with reporting • Coordinate upgrades and hardware replacements at client sites • Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions • Maintain customer contacts to enable accurate tracking and reporting • Provide high level marketing support on Ticketmaster no-cost solutions • Provide onsite event support and after-hours office support • Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting • Assist with client onboarding and ongoing maintenance

🎯 Requirements

• H.S. diploma or equivalent. • BA/BS degree is preferred • 1+ years of experience with the Ticketmaster System and/or various ticketing system • Overall awareness of the entertainment and sports business is important • Box Office experience recommended • Knowledge of how TM departments impact on one another, and on outside clients is a plus • Knowledge of Ticketmaster products is preferred • Strong Microsoft Word, PowerPoint and Excel skills

🏖️ Benefits

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) • Free concert tickets, generous paid time off including paid holidays, sick time, and personal days • 401(k) program with company match, stock reimbursement program • New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support • Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment • Volunteer time off, crowdfunding match