Implementation Specialist, B2B SaaS

🕒 April 20

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Tidio

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🤝 B2B

☁️ SaaS

💰 $25M Series B on 2022-05

AI • B2B • SaaS

Tidio is a company focused on redefining customer service through its AI-driven products. By leveraging machine learning, Tidio aims to make customer interactions seamless and efficient, aspiring to disrupt the market with innovative solutions. The company values long-term customer value, ownership, and continual learning, ensuring a supportive and diverse work culture. Tidio offers various services including live chat, chatbots, helpdesk features, and integrations with platforms like Shopify, Messenger, and WhatsApp. With a strong emphasis on technology and customer satisfaction, Tidio is committed to enhancing business operations through sales, support, and automation solutions.

📋 Description

• Set up and configure client accounts, ensuring a smooth start to their Tidio experience. • Implement and customize solutions based on each client’s specific business needs. • Discuss and design custom solutions with clients and prospective clients during video calls, providing expert guidance and technical insights. • Provide ongoing support for implemented solutions, helping clients optimize and adapt them as their needs evolve. • Integrate Tidio with external systems (e.g., CRMs, e-commerce platforms) using APIs and JSON data structures. • Troubleshoot and resolve technical issues, collaborating with Product and Engineering teams when needed. • Manage implementation projects from start to finish—planning, coordinating, and ensuring timely delivery. • Work cross-functionally with Customer Success, Sales, Product, and Engineering to align solutions with client goals. • Identify and drive process improvements, helping to streamline and scale the implementation workflow.

🎯 Requirements

• Have a background in Implementation, Technical Onboarding, or Services, ideally in a SaaS environment. • Are fluent in English (C1 level) and can clearly explain technical details to non-technical users. • Have experience working directly with clients via written communication and video calls. • Understand APIs and JSON structures and can analyze or test requests. • Have solid knowledge of CX platforms such as Tidio, Zendesk, HubSpot, or Salesforce. • Can evaluate technical requirements and design solutions that meet real client needs. • Have experience working closely with Product and Engineering teams to resolve integration or feature gaps. • Proactively solve problems, bring creative ideas, and consistently deliver results. • Have basic coding experience, e.g., JavaScript or Python (nice to have).

🏖️ Benefits

• A chance to work with one of the top AI products in the customer experience industry. • Hands-on growth and technical mastery: deepen your technical and soft skills by implementing solutions that are often critical for clients’ business success. • Ownership and cross-functional impact: lead end-to-end complex projects, collaborate with cross-functional teams, and make a direct impact on both client success and Tidio’s growth. • Work with a team that continually shares knowledge and is not afraid of testing new solutions. • Remote work model with flexible hours. • Possibility to work from one of our offices in Szczecin/Warsaw or access to coworking spaces in your city. • 26 days off guaranteed in a year. • Great development opportunities – company-supported courses and conferences. • Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs! • Sport & wellness benefit (or its equivalent). • Private medical care. • Mental well-being program – individual therapy sessions and resources for employees. • Free access to one of the most popular e-book/audiobook services. • Regular social events. • Budget for 1:1 English language classes.