Product Manager – Enterprise Restaurant E-Commerce Tools

🕒 May 28

🇺🇸 United States – Remote

💵 $115k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛍️ E-commerce

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Tillster

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $14.5M Venture Round - Tillster on 2010-03

SaaS • B2B • Enterprise

Tillster is a SaaS company that provides digital ordering and customer engagement solutions for restaurants and retail brands. Its platform offers online and mobile ordering, restaurant kiosk and delivery integrations, loyalty and coupon programs, CRM capabilities, and data science/AI tools for conversion optimization and store performance. The enterprise-grade, scalable technology helps brands improve customer journeys, increase revenue, and manage omnichannel ordering and marketing.

📋 Description

• Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform • Build scalable workflows supporting onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrations • Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research • Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes • Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability • Lead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi-location and franchise environments • Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility • Drive customer journey mapping, usability testing, and workflow optimization initiatives • Build and enhance enterprise tooling for Restaurant administration, Merchant management, Order operations, User permissions and role management, Reporting and analytics, Platform integrations and APIs • Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities • Translate business requirements into clear product requirements, user stories, acceptance criteria, and launch plans • Support go-to-market readiness through documentation, training, product positioning, and rollout planning • Leverage data, analytics, and AI-driven insights to identify operational inefficiencies and prioritize platform improvements • Explore opportunities for intelligent automation, predictive operational tooling, and AI-enhanced restaurant management workflows • Partner with Data and Engineering teams to improve operational visibility and decision-making through analytics and automation

🎯 Requirements

• 3+ years of product management experience in B2B SaaS, enterprise platforms, e-commerce, or restaurant technology • Experience building platform tools, admin systems, or operational workflows for complex enterprise users and organizations • Strong understanding of enterprise operational workflows and multi-tenant SaaS environments • Experience working with APIs, integrations, payments, commerce systems, or enterprise operational platforms • Strong analytical and data-driven decision-making skills • Excellent communication, prioritization, and cross-functional collaboration skills • Experience working directly with enterprise customers and operational stakeholders.

🏖️ Benefits

• Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program ("EAP") and Optum Care 24-hour confidential medical counseling services. • Holidays: The company observes ten (10) paid holidays per calendar year. • Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO. • Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan. • Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.