Program Manager/Project Manager

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Tillster

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $14.5M Venture Round - Tillster on 2010-03

SaaS • B2B • Enterprise

Tillster is a SaaS company that provides digital ordering and customer engagement solutions for restaurants and retail brands. Its platform offers online and mobile ordering, restaurant kiosk and delivery integrations, loyalty and coupon programs, CRM capabilities, and data science/AI tools for conversion optimization and store performance. The enterprise-grade, scalable technology helps brands improve customer journeys, increase revenue, and manage omnichannel ordering and marketing.

📋 Description

• Serve as a trusted partner and primary point of contact for enterprise customers throughout the project lifecycle. • Build strong relationships with multinational, multi-billion-dollar organizations through professionalism, communication, accountability, and consistent execution. • Lead customer-facing meetings, presentations, executive updates, and project reviews with confidence and clarity. • Experience coordinating with distributed global teams across multiple time zones. • Develop and manage comprehensive project plans, timelines, milestones, deliverables, and resource coordination across multiple concurrent projects. • Own project execution from kickoff through deployment and post-launch stabilization. • Ensure projects are delivered on time, within scope, and aligned to customer expectations and business objectives. • Coordinate cross-functional teams to ensure alignment, accountability, and successful execution. • Drive accountability across internal and external stakeholders to ensure timely delivery, issue resolution, and successful customer outcomes. • Track project risks, dependencies, action items, and deliverables while proactively identifying solutions and mitigation strategies. • Adapt project plans and priorities as business needs and customer requirements evolve. • Provide consistent, professional communication to internal leadership teams and external customer stakeholders. • Prepare and present project status reports, executive summaries, timelines, and risk assessments. • Facilitate project meetings, drive action items, and maintain momentum across teams and stakeholders. • Build alignment and trust across departments, customers, and executive leadership. • Ensure project documentation, deliverables, and communications are organized, accurate, and accessible. • Maintain a strong focus on customer satisfaction, execution quality, and continuous improvement. • Support process optimization and operational efficiencies through modern tools, automation, and AI-enabled workflows where appropriate. • Opportunity to help drive Tillster’s evolution into an AI First/Native company focused on innovation, automation, and intelligent customer experiences.

🎯 Requirements

• Bachelor’s degree required. • 5+ years of experience in project/program management, client services, program management, account management, or customer-facing delivery role. • Proven success managing large-scale customer initiatives and delivering projects in fast-paced environments. • Strong executive presence with the ability to communicate effectively with customers, leadership teams, and cross-functional stakeholders. • Excellent presentation, organizational, analytical, and relationship management skills. • Demonstrated ability to build trust and credibility with enterprise-level customers and stakeholders. • Experience of creating and managing project plans, timelines, deliverables, and status reporting. • Comfortable managing multiple priorities and adapting quickly to changing business needs. • Demonstrated AI knowledge or learning ability about modern AI tools and platforms (e.g., Copilot, OpenAI, Claude, automation, analytics, and workflow optimization technologies) to improve project delivery and to enable communication. • Experience in consultative sales, SaaS, hospitality, restaurant technology, digital commerce, or enterprise software environments is a plus. • Agile/Scrum experience preferred, not required

🏖️ Benefits

• Meal allowance for each day worked available through meal card. • Home/Office allowance reimbursement per calendar month, pro-rated based on employment start date. • Health insurance: Tillster pays the premium for employee private health insurance. Employees have the option to add their spouse/dependents at the employee’s cost. • Holidays: Up to 20 federal and local/municipal holidays in accordance with applicable Portuguese Labour laws, dependent on your employment start date. • Vacation: Up to 22 days of vacation every holiday year, pro-rated based on employment start date. • Education, Learning & Development: We offer Udemy Learning courses; and ongoing learning and development opportunities.