Time To Hire
1 - 10 employees
Founded 2018
🎯 Recruiter
🤝 B2B
🛍️ eCommerce
Recruitment • B2B • eCommerce
Time To Hire is a recruiting service that specializes in active sourcing to help tech and e-commerce startups find top talent quickly and efficiently. With a personalized approach, the company connects clients with exceptional candidates by understanding their unique aspirations and aligning them with organizational goals. Time To Hire offers subscription-based recruitment support, utilizing a candidate management tool to streamline the hiring process, ensuring successful placements in a short timeframe.
Customer Service Support, Chat Support – Freelance
Job not on LinkedIn
🔥 0 minutes ago
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Time To Hire
1 - 10 employees
Founded 2018
🎯 Recruiter
🤝 B2B
🛍️ eCommerce
Recruitment • B2B • eCommerce
Time To Hire is a recruiting service that specializes in active sourcing to help tech and e-commerce startups find top talent quickly and efficiently. With a personalized approach, the company connects clients with exceptional candidates by understanding their unique aspirations and aligning them with organizational goals. Time To Hire offers subscription-based recruitment support, utilizing a candidate management tool to streamline the hiring process, ensuring successful placements in a short timeframe.
📋 Description
• Provide an exceptional customer experience across email, chat, and social media • Support customers throughout the entire buying journey, including inquiries, purchases, delivery, returns, and after-sales support • Respond to customer inquiries promptly, professionally, and with a friendly attitude • Develop a strong understanding of the Moon Magic product catalog to assist customers • Identify recurring customer questions, issues, and trends and communicate them to the team • Suggest improvements to processes and systems that can increase customer satisfaction • Collaborate with the team to ensure consistently high-quality customer support
🎯 Requirements
• Fluent English with excellent written and verbal communication skills • At least 1–2+ years of customer service experience • Previous experience working with e-commerce/DTC brands highly preferred • Availability for at least 30 hours per week, including chat support • Friendly, patient, courteous, and genuinely customer-focused • Excellent attention to detail • Reliable, organized, and responsive • Comfortable working in a fast-paced environment where priorities and processes may change frequently • Ability to work independently in a remote setting
🏖️ Benefits
• Up to 50% employee discount on Moon Magic jewelry • High level of ownership with a direct impact on the customer experience • Work with an established international DTC jewelry brand • A supportive and collaborative international team • A long-term opportunity with room to grow within the Customer Service organization
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