Head of Account Management

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🕒 May 19

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titc.io

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

💳 Fintech

📱 Media

Fintech • Talent Solutions • Media

titc. io is a premier talent and collaboration platform in the financial technology (FinTech) sector. With over a decade of experience, titc. io connects exceptional professionals and innovative companies, focusing on strategic partnerships and talent acquisition. The platform offers a range of services, including executive search and matchmaking, while also providing insights and trends through its podcast, fostering growth within the FinTech ecosystem globally, especially in Africa.

📋 Description

• Own and execute the national account management strategy across multiple client segments and regions • Build and maintain trusted relationships with senior stakeholders across key accounts • Drive client retention, renewals, upselling, and cross-selling opportunities across the existing customer base • Develop strategic account plans for high-value and enterprise clients • Act as a senior escalation point for complex or high-priority client matters • Identify and convert growth opportunities within existing accounts into measurable commercial outcomes • Partner closely with Sales teams to ensure seamless onboarding and account transition processes • Monitor and optimise account performance against retention, engagement, and revenue targets • Drive customer expansion initiatives aligned to broader business growth objectives • Own CRM discipline, pipeline visibility, and account data integrity across the function • Ensure consistent tracking of customer activity, risks, opportunities, and engagement metrics • Deliver reporting and forecasting insights to leadership teams on account health and commercial performance • Implement scalable processes and frameworks to improve operational efficiency within the function • Lead, mentor, and develop a national account management team • Establish clear KPIs, accountability measures, and performance standards • Design and refine team structures as the business scales • Support talent development, succession planning, and team growth initiatives • Develop and optimise incentive structures aligned to retention, growth, and customer value outcomes • Use data and performance insights to continuously improve team effectiveness • Foster a high-performance culture focused on ownership, accountability, and customer success • Partner closely with Product, Engineering, Support, and Operations teams to improve customer experience • Act as the internal voice of the customer while balancing commercial priorities • Surface customer insights and feedback to help inform product and roadmap decisions • Ensure strong alignment between Account Management and broader business functions

🎯 Requirements

• Proven experience in Account Management, Customer Success, Relationship Management, or Commercial Growth roles • Strong track record of managing and growing B2B client portfolios • Demonstrated experience leading and scaling high-performing teams • Hands-on experience working with CRM platforms, reporting tools, and pipeline management • Experience building or managing commercial incentive structures • Strong commercial acumen with the ability to drive revenue growth through relationship-led engagement.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities