Technical Support Analyst I

🔥 24 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TIVIT

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

TIVIT is a Latin American IT services and digital transformation company that provides managed cloud, cybersecurity, data & AI, and enterprise IT solutions to large organizations across industries. The company offers cloud migration and hybrid cloud management, managed detection and response and other security services, data engineering and machine learning solutions, SAP and enterprise application services, IoT, and end-to-end managed services and outsourcing. TIVIT serves hundreds of large clients across Latin America with thousands of specialists in cloud, security, SAP and software development.

📋 Description

• Manage technical environments, provide technical consulting, handle incidents and requests, and implement new environments • Provide support through chat, telephone, and email channels • Participate in alignment meetings with leadership and the team • Proactively monitor customers’ transactional environments • Investigate deviations in the behavior of hardware, software, and application environments, working toward stabilization • Process and manage incident records • Identify, plan, and implement improvements to environments • Document environment management activities • Perform environment acceptance testing • Conduct contingency tests • Execute proactive checklists to identify potential future issues • Keep systems and patches updated to N-1, subject to customer approval • Contribute to the knowledge base used by other analysts • Ensure that customers’ required documentation is maintained and kept up to date • Work in accordance with ITIL best practices • Track area performance indicators and metrics

🎯 Requirements

• University degree or technical qualification in Technology • Six months of experience as a Level 1 (N1) Analyst • Microsoft Office • Knowledge of operating systems • Knowledge of network environments • Knowledge of ticket management tools, such as ServiceNow (preferred) • Knowledge of remote communication platforms, such as Teams and Zoom (preferred) • Teamwork • Empathy and emotional intelligence • Effective communication • Organization and self-discipline • Results-oriented mindset • Proactivity • Patience and frustration tolerance • Responsibility and reliability • Flexibility and adaptability

🏖️ Benefits

• Meal or food allowance • Medical and dental insurance • Pharmacy benefits program (discounts on medication purchases) • Life insurance • Gym membership benefit • Career acceleration program