Customer Success Manager

🕒 January 8

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Tivita

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

☁️ SaaS

🤝 B2B

SaaS • B2B

<Tivita> Tivita is a SaaS company that automates operational and financial workflows for medical clinics. Its platform centralizes scheduling, billing and invoicing, electronic health records, document management, and offers 'digital agents' (automations/AI assistants) to handle reminders, payments and repetitive tasks. Tivita provides migration support, customization, analytics dashboards and LGPD-compliant data protection to help clinics reduce manual work, speed up revenue collection and scale their operations.

📋 Description

• Manage the Relationship: Lead kickoffs and onboarding with energy, ensuring the client gets off to a strong start and understands the path to success. • Be the Implementation Bridge: Work closely with the implementation team to ensure setups and trainings run smoothly and on schedule. • Monitor Account Health: Keep a close eye on how clients are using the platform, anticipate issues, and act quickly if engagement drops. • Educate and Delight: Deliver trainings and present new features, ensuring clients always know how to get the most out of Tivita. • Identify Opportunities: Act as a consultant to the client’s business, recommending products or services that make sense for their current needs. • Retain and Demonstrate Value: Use data to show clients how Tivita is helping their business, securing long-term partnerships.

🎯 Requirements

• Mid-level (Pleno): For those who are autonomous, can manage portfolios efficiently, and resolve complex challenges independently. • Senior: For professionals experienced with high-value (Key) accounts, able to engage with major stakeholders on equal footing and who enjoy mentoring less experienced teammates. • Specialist: For those who are a technical and strategic reference, handle strategic (multi-product) accounts and help design the strategies that guide the entire team. • Business Insight: Able to look beyond "clicking a button" and understand the real operations of a clinic. • Resilience and Flexibility: Comfortable handling challenging conversations and turning difficult situations into positive outcomes. • Passion for Data: Enjoy analyzing metrics and turning numbers into a clear action plan for the client. • Excellent Communication: Able to speak both with daily system users and with clinic owners or executives. • Ownership Mentality: If you see something that can be improved, you take the initiative to propose it.

🏖️ Benefits

• Manage the Relationship: Lead kickoffs and onboarding with energy, ensuring the client gets off to a strong start and understands the path to success. • Be the Implementation Bridge: Work closely with the implementation team to ensure setups and trainings run smoothly and on schedule. • Monitor Account Health: Keep a close eye on how clients are using the platform, anticipate issues, and act quickly if engagement drops. • Educate and Delight: Deliver trainings and present new features, ensuring clients always know how to get the most out of Tivita. • Identify Opportunities: Act as a consultant to the client’s business, recommending products or services that make sense for their current needs. • Retain and Demonstrate Value: Use data to show clients how Tivita is helping their business, securing long-term partnerships.