Technical Solutions Manager

🕒 January 30

🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Tixr

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🛍️ eCommerce

👥 B2C

💰 Venture Round on 2016-08

eCommerce • Entertainment • B2C

Tixr is a platform that specializes in selling tickets for a wide array of events, including music festivals, concerts, sports events, and motorsport festivals. The company provides an enhanced user experience through its website, which utilizes cookies for improved service and performance analysis. Tixr partners with event organizers to offer premium access and personalized services for event-goers. Their offerings span diverse areas in entertainment including music, sports, pop culture events, and motorsports, catering to a variety of audience interests.

📋 Description

• Serve as the primary technical advisor for a portfolio of clients, deeply understanding their business models, workflows, and goals. • Lead technical implementations, ensuring clients are set up for long-term success—not just launch. • Proactively audit event builds, configurations, and workflows, identifying risks, inefficiencies, and opportunities for improvement. • Ask probing questions to uncover root causes, not just symptoms, and recommend multiple solution paths with clear tradeoffs. • Act as a strong voice of the client in collaboration with Product, Engineering, and Client Experience. • Translate real-world client use cases into clear product feedback, supported by data, context, and business impact. • Document common client questions, edge cases, and solutions to improve internal knowledge and reduce repeat escalations. • Identify opportunities to streamline workflows, automate repetitive steps, and improve team efficiency.

🎯 Requirements

• 3–5+ years of experience in technical account management, SaaS implementations, live event operations, or technical client support. • Strong technical aptitude with the ability to quickly understand complex systems and integrations. • Ability to ask the right questions, synthesize information, and make clear, defensible recommendations. • Comfort pushing back professionally—using data, logic, and client impact to influence decisions. • Highly organized, efficient, and able to manage competing priorities. • Comfortable learning new tools and workflows as the platform evolves.

🏖️ Benefits

• Paid Health Benefits ($0 Premiums) • Dental, Vision, Life plans • Open Vacation • 401k (50% match up to 3%) • Paid Equipment • Paid Holidays & Birthdays Off • Parental Leave • Team Offsites / Events • Ticket hookups!