Account Representative – Global

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TJM Labs

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

TJM Labs is a healthcare technology company that builds AI-powered automation for pharmacy operations. Their products (TJM Bot, TJM Retail Bot, VoiceAI, Provider Portal, Pharmesol) automate prescription intake, data entry, refill management, benefit investigation, patient communication and other repetitive pharmacy tasks for compounding, specialty, long-term care, retail/independent and Canadian pharmacies. Built by pharmacists and engineers, their HIPAA-compliant bots integrate with existing pharmacy management systems (no API or system replacement required) and are marketed as an embedded, supported automation platform that reduces errors, saves payroll costs, and scales pharmacy operations without adding headcount. The company highlights customer metrics (450+ pharmacies live, 500K+ tasks automated daily) and positions itself as a B2B SaaS provider of AI automation for pharmacy workflows.

📋 Description

• Check in regularly with maintenance-phase clients (call, email, slack) to review performance metrics, gather feedback, and keep relationships warm. • Respond fast to questions or hiccups, triaging with project managers and engineers until the client confirms the fix works. • Track everything and maintain clear account notes. • Translate pharmacy pain points into clear tickets or enhancement requests the dev team can act on. • Analyze usage and performance data to recommend optimizations that increase bot accuracy and client ROI. • Coordinate monthly maintenance reviews with clients highlighting wins, upcoming roadmap items and additional automation opportunities. • Advocate for the client inside TJM Labs while balancing scope, effort and timelines for the operations team.

🎯 Requirements

• 1–3 years in account representation, customer success, or pharmacy operations. • Pharmacy background: While not required, experience inside a pharmacy environment gives you instant credibility with our clients. • Excellent verbal and written communication. • Strong, friendly communication style that builds trust quickly and diffuses tension when problems arise. Clients trust that when you say “I’ll handle it,” you will. • Solid project-tracking habits; you never let action items slip through the cracks and you have a data-driven mindset. • What would be nice to have • Experience with AI in healthcare.

🏖️ Benefits

• Fully remote culture with a results-oriented schedule. • A small, fast-moving team where your voice shapes the future of pharmacy automation.