Bot Support Specialist

Job not on LinkedIn

🕒 September 15

🌐 Egypt, Philippines, +2 more countries – Remote

🇪🇬 Egypt – Remote 🇵🇭 Philippines – Remote 🇵🇰 Pakistan – Remote 🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TJM Labs

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

TJM Labs is a healthcare technology company that builds AI-powered automation for pharmacy operations. Their products (TJM Bot, TJM Retail Bot, VoiceAI, Provider Portal, Pharmesol) automate prescription intake, data entry, refill management, benefit investigation, patient communication and other repetitive pharmacy tasks for compounding, specialty, long-term care, retail/independent and Canadian pharmacies. Built by pharmacists and engineers, their HIPAA-compliant bots integrate with existing pharmacy management systems (no API or system replacement required) and are marketed as an embedded, supported automation platform that reduces errors, saves payroll costs, and scales pharmacy operations without adding headcount. The company highlights customer metrics (450+ pharmacies live, 500K+ tasks automated daily) and positions itself as a B2B SaaS provider of AI automation for pharmacy workflows.

📋 Description

• Provide responsive day-to-day support to pharmacies using TJM automation • Respond promptly and professionally to customer questions and reported issues across support channels • Ask follow-up questions and gather information to classify questions, training issues, workflow issues, configuration issues, product issues, or potential defects • Resolve issues that can be addressed without engineering involvement • Set expectations, provide updates, and close the loop after resolution • Investigate customer-reported problems before escalating them • Gather examples, timestamps, prescription or workflow context, screenshots, and other troubleshooting information • Review system activity, configurations, logs, known issues, and documentation • Reproduce reported behavior when appropriate • Determine whether issues affect one scenario or a broader workflow • Document investigations and create clear, actionable technical support tickets • Explain technical information in plain language and communicate internally about broader customer impact • Collaborate with Customer Success Managers, Implementation Leads, and technical teams within a customer pod • Use pharmacy operations and pharmacy management system knowledge to troubleshoot effectively • Identify recurring issues, training needs, confusing product behavior, documentation gaps, and potential product enhancements

🎯 Requirements

• 2+ years of experience working in a pharmacy environment, such as retail, specialty, mail-order, hospital, long-term care, or compounding • Hands-on familiarity with pharmacy workflows and pharmacy management systems • Technical curiosity and a genuine interest in figuring out how things work • A methodical approach to problems and excellent follow-up questions • Clear writing and the ability to document details someone else needs to act • Patience and professionalism when someone is frustrated • Strong attention to detail and the ability to manage multiple customer questions and support issues • Comfort working independently in a remote environment, screen sharing, video meetings, and learning new software • Understanding of the importance of appropriately handling PHI and other sensitive healthcare information • Current or previous pharmacy technician experience is highly desired; registered or certified pharmacy technicians are strongly encouraged to apply • Hands-on familiarity with pharmacy management systems is required • Experience with systems such as PioneerRx, PrimeRx, Rx30, Computer-Rx, FrameworkLTC, QS/1, or similar pharmacy management platforms is particularly valuable • Previous software or technical support experience is nice to have • Experience training pharmacy staff on technology or workflows is nice to have • Experience supporting software implementations is nice to have • Familiarity with Jira, Zendesk, ServiceNow, or similar tools is nice to have • Experience reviewing logs, configurations, or system activity is nice to have • Basic familiarity with Windows, networking, integrations, or software troubleshooting is nice to have • Experience with healthcare technology, workflow automation, or AI-powered technology is nice to have • Experience in specialty, compounding, long-term care, mail-order, or high-volume retail pharmacy is nice to have

🏖️ Benefits

• Remote-first work environment • The opportunity to work at the intersection of pharmacy, healthcare, and AI • Meaningful opportunity to learn and grow as TJM Labs continues to scale

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