Senior Manager, Customer Success

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $99k - $120k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

SaaS • B2B • Hospitality

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• You’ll be the main strategic advisor and quarterback for a regional book of business • Personally look after 25–35 corporate accounts • Help your clients fully adopt our platform • Protect them from leaving for competitors • Unlock revenue growth across your entire portfolio • Run high-impact business reviews with C-suite executives • Keep clients happy and on board while introducing new features to solve their challenges • Dig into usage data and account health scores • Team up with Product and Leadership to resolve complex client issues • Keep Salesforce up to date so your portfolio runs smoothly and efficiently

🎯 Requirements

• 6+ Years of SaaS Account Management experience • Experience owning a corporate book of 25–35 accounts with a multi-million dollar revenue footprint • Excellent presentation skills • Natural ability to speak clearly and concisely to busy, fast-moving executives • A history of solving client problems through creative business solutions • Real accountability for holding onto revenue, managing renewals, or driving expansion goals

🏖️ Benefits

• Competitive compensation and benefits programs • Health insurance • Flexible work arrangements • Professional development opportunities • Paid time off