Account Manager, North America

5 days ago

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Togetherall

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B2C • Healthcare Insurance • Wellness

Togetherall is a community platform designed to offer support to individuals experiencing feelings of loneliness, stress, or anxiety. It provides a safe and anonymous space for members to share their experiences and access practical well-being tools and resources. The platform encourages individuals to connect with others who understand their struggles while offering additional support through partnerships with organizations, colleges, and healthcare providers.

51 - 200 employees

👥 B2C

⚕️ Healthcare Insurance

🧘 Wellness

💰 $10M Venture Round on 2020-11

📋 Description

• Build strong relationships and manage stakeholder relationships within large, complex organizational clients • Manage the full renewal process, including value positioning, pricing proposals, negotiations, and contract closure • Plan and lead renewal and budget discussions well in advance of key timelines, ensuring clients have the information and support needed to secure ongoing contracts. • In partnership with clients and Togetherall’s marketing team, develop, execute, and continually refine engagement plans to ensure Togetherall is communicated appropriately, and member engagement targets are met • Use a CRM system (PipeDrive) to capture all client information including meetings, proposals, and contracts • Actively maintain contact with clients to ensure that they continue to be positive about the service. Be responsive to questions and effectively address any issues • Interpret platform data and client insights to support decision-making, provide strategic recommendations, and highlight impact • Partner with the internal operations team to implement and onboard new clients • Build internal relationships to ensure partnership and overall business success • Develop and maintain an excellent knowledge of the digital health space and the complexities of mental health services as it relates to the assigned sector • Travel as necessary across North America on behalf of clients and to raise market awareness of Togetherall (in line with safe travel standards). Travel expected to be less than 10%

🎯 Requirements

• At least 3 years of experience in a demonstrably comparable role, ideally in post-secondary or higher education, but will also consider experience in healthcare, mental health, and/or employee wellness sectors • Demonstrated track record of building, managing, and retaining successful multi-tiered client relationships • Proven experience of retention and growth within an existing portfolio of accounts (renewals and upsells are a fundamental part of the role) • Demonstrable experience increasing engagement and adoption of a support solution • Comfortable working autonomously and taking initiative to move things forward without needing detailed instructions • Clear and confident communicator who takes ownership in written and verbal communication, and proactively follows up after meetings • Superior interpersonal and communication skills (both verbal and written); keenly client focused and numbers driven • Outstanding organizational and planning skills with the ability to manage multiple workstreams simultaneously • Comfortable working in an entrepreneurial, fast-moving environment • Desire to work in a social impact business • Passion for the healthcare and/or mental health space • Experience in software solutions and services would be beneficial but not required.

🏖️ Benefits

• Work remotely: Flexible hours and work from home • Competitive compensation package • Comprehensive Health Benefits Package • 401K package