Senior Technical Account Manager, DFIR

🔥 17 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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Tokio Marine HCC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

💼 Consulting

✈️ Travel

Logistics • Consulting • Travel

Tokio Marine HCC is a global specialty insurance and reinsurance group that underwrites more than 100 classes of specialty insurance across 180+ countries. The company offers a wide range of commercial products—including accident & health, aviation, casualty, cyber & tech, energy, marine, travel, crop, and transactional risk—serving brokers, enterprises, and program partners. With strong financial ratings (AM Best A++ / Fitch AA- / S&P A+) and a multi-billion dollar premium base, Tokio Marine HCC combines underwriting expertise, program management, and claims services as part of the Tokio Marine Group.

📋 Description

• Serve as the primary point of contact for MDR customers, ensuring satisfaction, retention, and long-term success. • Develop a deep understanding of each customer’s environment, compliance obligations, and business needs. • Conduct regular check-ins, technical health reviews, and quarterly business reviews (QBRs). • Manage client communications with empathy and clarity during both calm and crisis. • Lead customer onboarding for MDR and EDR solutions — including Sophos, Microsoft 365, and Google Workspace integrations. • Coordinate deployment of sensors, connectors, and integrations with customer IT/security teams. • Build and maintain documentation, onboarding guides, and best-practice playbooks. • Design and refine TAM operational processes — including client lifecycle management, escalation handling, and renewal workflows. • Gather client feedback and translate it into actionable product and process improvements.

🎯 Requirements

• 4 Year / Bachelors Degree Information Technology, Cyber security, or related degree; or equivalent relevant work experience • ITIL v4, CompTIA Security+, Microsoft Certified: Security Administrator Associate, or Sophos Certified Engineer • Strong organizational skills with a focus on follow-through and accountability • Empathetic communicator who can simplify complex topics for non-technical audiences • Entrepreneurial mindset — comfortable building process where none exists

🏖️ Benefits

• Health insurance • Professional development opportunities