Network Operations Centre

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Tom Horn Gaming

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🎮 Gaming

🎲 Gambling

🤝 B2B

Gaming • Gambling • B2B

Tom Horn Gaming is an online casino game developer and content supplier. The company publishes and markets slot-style games (e. g. , Book of Aladdin, Majestic Coins, 243 Crystal Fruits Deluxe, Street Sevens, Pirate's Parrot) and operates a games showcase, client zone, and content network aimed at regulated markets and operator partners. The site emphasizes responsible gaming and age checks and targets partnerships with licensed operators.

📋 Description

• Act as the first point of contact during incidents and outages, escalating issues where necessary and ensuring quick resolution in line with SLAs • Monitor the performance, availability, and stability of all live systems, game services, and platform operations • Provide technical support and training to our B2B clients, ensuring high service standards and strong client relationships • Participate in an on-call duty to support our global partners and internal teams • Troubleshoot system issues, investigate logs, and support API-level diagnostics • Work closely with other departments (Product, Development, QA, Integrations) to ensure timely incident resolution and feedback loops • Maintain and update internal documentation, including knowledge bases and incident logs • Drive improvements in operational workflows by identifying automation and standardisation opportunities • Support the creation of system configurations, reports, and technical documentation • Assist in other ad-hoc tasks and operational initiatives as needed

🎯 Requirements

• Previous experience in B2B iGaming operations is a must • Excellent communication skills—comfortable speaking with both technical and non-technical audiences • Strong problem-solving mindset and a hands-on, proactive approach • Solid experience with SQL and Windows server administration • Confident working with APIs, log files, and service monitoring tools • Familiarity with ITIL service management, incident handling, and SLA tracking • Knowledge of tools such as Hyper-V, Cloudflare, New Relic, and IIS • Fluent English (written and spoken)—our working language across the company

🏖️ Benefits

• Fully remote work environment – work from anywhere • Unlimited paid leave policy • Flexible working hours – we focus on results, not time spent online • Opportunity to work in a dynamic and impactful environment • In-house accountant support for taxation and financial matters • Flat structure and open communication • Opportunities for learning, development, and career growth