AI BDC Manager

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November 5

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Toma

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Artificial Intelligence • B2B • Automotive

Toma is an innovative technology company that develops personalized AI agents designed to automate customer communications and operational tasks specifically for automotive dealerships. With a focus on enhancing service efficiency, Toma's AI solutions handle various functions such as scheduling service appointments, managing recall alerts, and streamlining parts orders, ultimately driving revenue and improving customer satisfaction. Their platform enables dealerships to automate repetitive tasks and facilitates improved interactions with clients through omnichannel communications.

11 - 50 employees

Founded 2024

🤖 Artificial Intelligence

🤝 B2B

📋 Description

• Ensure configurations are accurate, tested, and live without issues • Lead the onboarding process end to end for new dealership clients • Serve as the main point of contact for dealers during implementation and after go-live • Train BDC, service, and sales teams on daily workflows, call handling, and appointment scheduling • Coordinate across internal teams to remove blockers quickly • Maintain clean, detailed records in HubSpot and internal systems • Monitor timelines and performance metrics such as set rate, show rate, contact efficiency, and CSI impact • Build repeatable playbooks that deliver consistent results across multiple rooftops

🎯 Requirements

• Have 3–7 years of experience managing or training a Sales or Service BDC in a dealership or group • Are highly organized and detail-oriented, with a talent for keeping multiple threads moving • Communicate clearly and consistently with both store leadership and front-line teams • Take full ownership of outcomes and follow through until completion • Care deeply about creating great experiences for customers • Thrive in fast-moving environments and stay composed under pressure • Are comfortable with Schedulers and DMS tools such as Dealer-fx, MyKaarma, Tekion, CDK, or Reynolds

🏖️ Benefits

• Competitive salary with meaningful equity • Free health, dental, and vision insurance • Free in-office lunch and dinners • Unlimited PTO • Health, wellness, and education stipends