Customer Growth Director

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $150k - $170k / year

⏰ Full Time

🔴 Lead

📈 Growth Marketing

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Toolbox Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤝 B2B

🧘 Wellness

B2B • Wellness

Toolbox Health is a provider of on-site primary care and workplace wellness services, operating employer-based clinics staffed by nurses and providers to deliver triage care, emergent illness assistance, biometric screenings, and holistic health programs for employees and their families. The company partners with employers to host wellness events, improve employee well-being, and reduce barriers to care by delivering medical services directly at the workplace.

📋 Description

• Own the GMV outcome for a portfolio of Archive's largest brand partners • Build and maintain relationships with senior brand stakeholders (Director through VP+) • Navigate difficult conversations; missed targets, scope disputes, and escalations • Own renewal strategy, timing, and negotiation across your portfolio • Lead expansion conversations across program types, supply sources, and solutions • Build the strategic growth thesis for each brand and sell it to brand leadership • Develop business cases for strategic bets and pitch upsells • Identify the 2–3 big bets per account per quarter and make the case for what to deprioritize • Pull in Implementation, Product, Ops, CX, and Marketing when an account needs them • Own Customer Growth methodology: operating rhythms, brand planning frameworks, escalation models, and renewal playbooks

🎯 Requirements

• 6+ years owning revenue outcomes in enterprise account management, customer success, or commercial roles, ideally with $XM+ portfolios. • Proven track record landing and expanding VP+ relationships at enterprise or mid-market brands. • Experience owning commercial negotiations; renewals, expansions, contract motions • Strong commercial acumen: ability to build business cases, develop growth theses, and drive pricing conversations • Comfort making judgment calls and setting priorities without a playbook • Experience working cross-functionally to drive outcomes across product, ops, and go-to-market teams • Exceptional communicator, able to adapt the narrative for executive audiences.

🏖️ Benefits

• Employee and dependent healthcare • 401(k) enrollment