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Toolbox

WebsiteLinkedInAll Job Openings

51 - 200 employees

📱 Media

☁️ SaaS

📡 Telecommunications

Media • SaaS • Telecommunications

Toolbox is a leader in providing specialized over-the-top (OTT) technology solutions for TV operators and content providers. They offer end-to-end solutions for developing and enhancing OTT and independent products to help businesses thrive in the digital landscape. Toolbox's offerings include user authentication and authorization services, unified payment integration, centralized integration for subscriber acquisition, and intelligent content integration. They also focus on providing a seamless content distribution experience with their affiliate and pay solutions, sports hub for OTT sports content, live streaming capabilities, and content protection with DRM and encoding. Toolbox aims to optimize business models and enhance platform performance for its clients in the digital world.

📋 Description

• Provide first line response for customers requiring assistance with information technology issues and problems. • Perform remote software implementations, and provide follow-up product support via telephone, email, and web-based contact channels. • Deliver professional and timely client communications regarding updates, ongoing support items, and product implementation services. • Thoroughly track, organize and document all product support related activities. • Be part of a collaborative effort to improve the team’s performance indicators (KPIs/Dashboards), through data collection and reports. • Develop and maintain a full understanding of Toolbox products and services and stay abreast of relevant industry trends and best practices • Manage issues to resolution, updating the helpdesk system and communicating with relevant parties and managers. • Monitor/Maintain system alerts and escalate errors. • Quickly and accurately determine incident scope and impact of assigned tickets. • Follow up on tickets at predefined intervals until resolved. • Perform other duties as assigned.

🎯 Requirements

• Basic or intermediate handling of APIs: Methods: GET, POST, etc. • Swagger Management: Management of inquiries to internal and external services (clients) • Knowledge about "Front-End" and "Backend" concepts • Understanding Video Player and Video Streaming • Understanding of Networking, DRM, Encoding and CDN is a plus • Mandatory: Intermediate or Advanced knowledge in at least 1 of the 5 points. • Excellent written and verbal communication skills; in Spanish and English (essential condition)

🏖️ Benefits

• We make a great effort to make sure that each of us who are part of Toolbox can achieve success and improve every day.