Director, Catalog Operations, PIM

🕒 2 days ago

🏄 California – Remote

🏄 California – Remote

💵 $125k - $160k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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TOOLBX

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

🏢 Enterprise

eCommerce • Enterprise

TOOLBX is a company that provides a digital experience platform tailored for the building supply industry. Their platform enables building suppliers to streamline payments, simplify accounts receivable management, grow online sales, and improve the customer experience. TOOLBX offers features such as a digital storefront, online quoting tools, and web-based messaging. It integrates seamlessly with existing ERP systems and provides comprehensive resources for getting started with e-commerce in the building supply space. TOOLBX aims to empower building supply stores by offering secure online payment processing, fast checkout options, and enhanced customer communication tools, all designed to make selling construction materials online more efficient and effective.

📋 Description

• Own the end-to-end catalog operations process for new and existing TOOLBX customers. • Build scalable workflows for product data intake, cleanup, enrichment, mapping, categorization, QA, and maintenance. • Develop SOPs, QA checklists, SLAs, templates, and playbooks for the catalog operations team. • Identify bottlenecks in the current catalog onboarding process and implement improvements. • Ensure catalog work is repeatable, measurable, and not dependent on tribal knowledge or manual heroics. • Own TOOLBX’s PIM operating strategy, including how product data is structured, governed, enriched, and maintained. • Define standards for product taxonomy, categories, brands, attributes, images, descriptions, units of measure, and product relationships. • Partner with Product and Engineering to improve PIM tooling, internal workflows, data models, and automation. • Help determine what should be handled manually, through tooling, through vendor/manufacturer feeds, and through AI. • Use AI tools to improve catalog operations and reduce manual work. • Lead or support dealer-facing catalog walkthroughs during onboarding. • Explain catalog structure, data gaps, product data requirements, and launch readiness in a clear, customer-friendly way. • Develop repeatable processes for sourcing product data from vendors, brands, manufacturers, customers, and ERP exports. • Create standards for ingesting, cleaning, normalizing, and maintaining third-party product data. • Manage and develop a small catalog/merchandising operations team.

🎯 Requirements

• 5+ years of experience in catalog operations, PIM, product data management, eCommerce operations, marketplace operations, merchandising operations, data operations, or a related field. • Experience working with large, messy, multi-source product datasets. • Strong understanding of product taxonomy, categorization, attributes, enrichment, images, descriptions, units of measure, and data quality. • Proven ability to build operational processes, workflows, SOPs, QA systems, and team playbooks. • Hands-on experience with PIM systems, spreadsheets, databases, automation tools, workflow tools, or product data platforms. • Advanced comfort using AI tools to improve productivity, automate workflows, clean data, enrich content, and improve operational quality. • Strong project management and process design skills. • Ability to manage a small team while remaining hands-on. • Strong customer communication skills, especially around complex data, implementation, or catalog topics. • Background in construction supplies or a related industry domain knowledge is a plus.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities