Senior Account Manager

Job not on LinkedIn

🕒 May 20

🐊 Florida – Remote

🐊 Florida – Remote

💵 $135k - $150k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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Top Hat Engineering

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

Logistics • Consulting • Software

Top Hat Engineering is a company specializing in warehouse and fulfillment operations and automation. They provide expertise in optimizing warehouse layouts, tools, and technologies tailored to improve efficiency for clients ranging from startups to Fortune 100 companies. Their services include operational consulting, software solutions, and mechanical equipment upgrades, all aimed at maximizing operational excellence through data analytics and cost/benefit analysis.

📋 Description

• Identify, engage, and focus on expanding market share and unlocking new opportunities for sustainable growth • Serve as the primary advisor for new and existing clients, understanding their evolving supply chain needs (e.g., established processes, automation goals, labor demands, inventory optimization, etc.) and aligning our SaaS solutions to their goals • Identify upsell/cross-sell opportunities, negotiate renewals, and collaborate with internal stakeholders to close expansion deals • Partner with various support teams to ensure seamless onboarding, adoption, and ROI realization • Lead quarterly business reviews (QBRs) to showcase value, address pain points, and co-build roadmaps for future collaboration • Advocate for client needs internally, sharing feedback with Product and Marketing to shape platform enhancements • Deliver against targets for net revenue retention (NRR), customer satisfaction (CSAT/NPS), and expansion revenue

🎯 Requirements

• Bachelor's degree in Engineering (Mechanical or CS), Business Management, or related field • 10+ years in account management, customer success, or sales roles, preferably in SaaS, supply chain, or enterprise software • Proven Closer: Track record of retaining and growing high-value accounts (six, seven, or eight-figure ARR) in complex sales cycles • Supply Chain Savvy: Deep understanding of material handling systems, advanced automation, software, labor applications, inventory management challenges and how technology solves them • Trusted Advisor: Ability to engage C-suite, IT, and operations leaders with executive presence and strategic insights • Problem-Solver: Passion for diagnosing client pain points, building ROI-driven business cases, and delivering tailored solutions • Tech Proficiency: Skilled in CRM tools, Microsoft Suite, and collaboration platforms (Slack, Teams)

🏖️ Benefits

• Competitive base salary + uncapped variable pay • Health insurance • Opportunities to advance into leadership roles or specialize in enterprise/strategic accounts