Platform Operations Engineering Lead

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November 6

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Toppan Merrill

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Finance • Compliance • SaaS

Toppan Merrill is a leading provider of financial services solutions focusing on regulatory compliance, content management, and communication services for capital markets, corporate compliance, and health plans. The company offers advanced technology platforms such as Bridge for EDGAR and iXBRL filing, SEC Connect for managing a variety of form types, and SOX Automation for comprehensive SOX compliance management. With over 50 years of experience, Toppan Merrill helps clients streamline financial reporting, create compliant disclosures, and manage investor, shareholder, and member communications efficiently. Their solutions enable businesses to navigate the complexities of IPOs, mergers, acquisitions, and SPAC transactions while remaining compliant with SEC regulations. The company caters to industries affected by SEC regulatory changes, offering tools for both regulatory disclosure and marketing communications.

1001 - 5000 employees

💸 Finance

📋 Compliance

☁️ SaaS

📋 Description

• Lead, mentor, and grow the platform operations team, fostering accountability, clear communication, and continuous learning. • Provide infrastructure support for enterprise applications (IIS, Tomcat, MFT, internal services, etc.) across both Linux and Windows environments. • Oversee and modernize high-volume client data transfer workflows (20,000+ files/day), ensuring accuracy, timeliness, and resilience in business-critical order processing pipelines. • Diagnose and resolve production incidents across infrastructure, applications, and data workflows — balancing quick recovery with root-cause analysis and long-term fixes. • Balance planned work with unplanned operational interrupts, introducing structure and visibility so that short-term incidents don’t derail long-term improvements. • Implement structured ways of working, including agile planning, capacity tracking, and Jira/project board usage, to increase visibility and predictability. • Drive adoption of automation and Infrastructure-as-Code practices to reduce reliance on manual processes. • Partner with SRE/DevOps peers on CI/CD, observability, and security initiatives to align with organizational standards and practices. • Contribute to roadmap planning, helping shift the team’s mix from legacy support toward modernization.

🎯 Requirements

• Proven leadership experience in IT Operations, Platform Engineering, or SRE, with strong coaching and mentoring skills. • Technical credibility: hands-on background in infrastructure and application support (Windows/Linux, web/app servers, managed file transfer, scripting/automation). • Familiarity with cloud platforms (Azure, AWS, or GCP) and hybrid environments. • Experience balancing operational accountabilities with modernization initiatives. • Strong problem-solving skills with the ability to handle both day-to-day incidents and long-term improvements. • Excellent communication skills — able to provide clarity, check in regularly, and collaborate across technical and business teams.

🏖️ Benefits

• Enhanced Medical, Dental, Vision and Life insurance for employees and dependents. • Employer Contribution to 401K. • Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays. • Paid parental leave. • Paid community involvement/volunteer days. • Wellness Resources and Employee Assistance Programming.