VP of Talent Operations

October 1

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Toptal

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B2B • Recruitment • Marketplace

Toptal is an exclusive network of the top freelance software developers, designers, marketing experts, finance experts, product managers, and project managers in the world. The company provides businesses with access to highly skilled professionals to tackle their most important projects. Toptal's offerings allow companies to quickly and flexibly hire top talent for various roles, including developers, designers, and finance experts, among others. These professionals are rigorously tested and vetted to ensure high quality and an excellent trial-to-hire success rate of 98%. With a global presence and a focus on embracing advanced skills such as blockchain and AI, Toptal is leading the future of on-demand work. Companies rely on Toptal for high-skilled freelance talent across various sectors, ensuring they can build amazing teams rapidly and efficiently as per their project needs.

1001 - 5000 employees

Founded 2010

🤝 B2B

🎯 Recruiter

🏪 Marketplace

💰 Seed Round on 2012-06

📋 Description

• Act as the chief architect and operator of the Toptal Marketplace. • Drive the strategy, structure, and execution needed to scale the talent operations offering. • Own the end-to-end performance of the Talent Operations function. • Develop systems, processes, and teams enabling high-quality talent-client matches. • Design and implement infrastructure for a composable service marketplace. • Lead cross-functional teams ensuring operational clarity. • Collaborate with leadership for strategic rigor and operational excellence. • Onboard and integrate into Toptal; learn about the company. • Assess the current state of Talent Operations; redefine career paths and compensation structures. • Implement performance frameworks and optimize training materials.

🎯 Requirements

• Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred. • Minimum 10 years experience effectively managing large-scale, multi-faceted operations with supply/demand components, ensuring client expectations for speed and quality are met. • Ability to formulate and successfully execute upon business unit Key Performance Indicators. • Proven ability to effectively apply analytics and business insights to the creation of strategic plans and executive decision-making. • Understanding of Data Architecture and Analytics toolkits and languages. • Demonstrated success with developing and deploying process improvement and workflow enhancements that result in streamlined operations. • Financial acumen to develop and manage pricing strategies that project and optimize ROI in a two-sided market. • Experience working with Finance to formulate compensation programs that effectively drive desired behaviors and align with business financial objectives. • Experience working with Product Managers to deliver requirements that support optimization of workflow and operational processes. • Experience with development of risk management processes designed to detect and prevent fraudulent activities. • Must have the ability to promote collaboration and proactively communicate with different stakeholders to drive alignment with strategic initiatives and hold teams accountable. • Experience working in the recruiting, outsourcing, and/or talent space is a plus. • You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

🏖️ Benefits

• This is a remote position. Resumes and communication must be submitted in English.