Technical Support Specialist

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Torrero

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🎲 Gambling

🤝 B2B

Gambling • B2B • Payments

Torrero is a B2B iGaming platform provider that builds bespoke white-label and turnkey casino and sportsbook solutions. The company offers an in-house platform and CMS, an API casino games aggregator, payments integrations, KYC and risk services, multilingual customer support, data and management tools, and licensing/hosting options to deliver end-to-end products for gaming operators.

📋 Description

• Provide 24/7 technical escalation coverage for customer-initiated incidents, service requests, and system monitoring alerts • Triage, categorize, and prioritize incidents and requests for timely resolution • Troubleshoot technical issues, identify potential bugs, and escalate complex cases to Product, Development, or Marketing teams • Provide technical information and guidance on product functionality, features, and best practices • Collaborate cross-functionally to improve incident response processes and customer experience • Maintain accurate documentation of incidents, resolutions, and escalation paths in support systems • Monitor system performance and identify areas for optimization or risk mitigation

🎯 Requirements

• Excellent problem-solving and troubleshooting abilities with a methodical approach • Strong multitasking skills and attention to detail in high-pressure situations • Exceptional communication skills; able to explain complex technical concepts to non-technical audiences • Experience in the gambling industry is highly desirable • Basic programming knowledge and coding experience is a plus • Familiarity with API alerting and monitoring tools tracking • Flexibility to work day, evening, and night shifts, plus weekends as required • Ability to collaborate effectively with cross-functional teams and escalate issues appropriately • Proactive, solution-oriented mindset and willingness to take ownership of issues • Curiosity and eagerness to learn about new technologies and products • Adaptability in a fast-paced, dynamic work environment • Patience and empathy when interacting with customers or team members • Attention to detail and commitment to quality • Strong teamwork and collaborative spirit • Initiative to suggest process improvements and contribute ideas • Reliability and consistency when handling critical incidents • C1 level of Russian language

🏖️ Benefits

• Remote work (work from anywhere) • Competitive salary • 28 days off per year • Seniority leave • Amicable work environment and supportive team members • Real career opportunities and professional growth • The great team across the world