Associate Manager – Valet & Parking Services

🕒 April 15

🦞 Maine – Remote

🦞 Maine – Remote

💵 $55k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

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Towne Park

WebsiteLinkedInAll Job Openings

10,000+ employees

💰 $10M Private Equity Round on 2007-08

As the leading tech-enabled, multi-service hospitality solutions provider serving over 800 hotel and healthcare clients nationwide, Towne Park has been providing exceptional parking, mobility and hospitality experiences from arrival through departure for over 35 years. We make the customer experience a priority, providing seamless and memorable interactions that create smiles.

📋 Description

• Ensures that the guest service experience is delivered exceptionally and consistently on all shifts • Sets a positive example for guest relations and empowers associates to provide excellent customer service • Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate • Is actively engaged in the recruitment and hiring processes • Assists Account Manager in establishing guidelines so employees understand expectations and parameters • Develops cohesive working relationships with the clients’ staff members • Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover • Ensures all associates accurately identify and collect revenue for all vehicles

🎯 Requirements

• Associate’s degree or equivalent degree preferred • Valid driver’s license and clean driving record • A minimum of one (1) year of related experience in hospitality • Knowledge of Towne Park’s and site-specific preventative safety and security procedures • Knowledge of Towne Park’s safe driving policies and procedures • Knowledge of customer confidentiality policies and procedures as set forth by Towne Park and/or HIPPA • Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications

🏖️ Benefits

• Employees are eligible to enroll in medical, dental, and vision insurance • Accident insurance • Critical illness insurance • Hospital indemnity insurance • Telemedicine benefits • Company-paid basic life and AD&D insurance • Short-term and long-term disability • 401k retirement savings plan • Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year • 6 paid holidays throughout the calendar year • Up to a maximum of 4 paid floating holidays per calendar year