Insurance Customer Advisor

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🕒 May 20

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TP Infinity Germany GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

TP Infinity Germany GmbH is the digital consulting and transformation arm of TP, focused on customer experience (CX) excellence and technology-driven innovation. The company provides Technology-as-a-Service (TaaS) and a broad set of services including cloud and managed infrastructure, intelligent automation, contact-center and conversational AI solutions, security services, data analytics, and digital marketing. TP Infinity helps large organizations modernize operations, migrate to cloud-native platforms, deploy AI-enabled automation and improve customer and employee experience through advisory, implementation and managed services.

📋 Description

• Record and handle vehicle and building/property damage reports by phone • Coordinate and manage incoming claims • Provide competent, solution-oriented support to our customers • Handle general administrative tasks • Document customer requests in the system

🎯 Requirements

• Enjoy advising customers and interacting with them by phone • Excellent German language skills, both written and spoken • Experience in customer service and/or insurance is an advantage but not required • Confident PC skills and proficiency in common Office applications • Strong communication skills and a pronounced ability to work in a team

🏖️ Benefits

• 100% remote work within Germany • Additional pay for weekend and public holiday shifts — €30 per weekend day (pro-rated according to the working-hours model) • Flexible employment in full-time or part-time (full-time positions are available only as split shifts: 07:00–11:00 and 16:00–20:00) • Paid and structured onboarding — also suitable for career changers • Modern working environment with an appreciative corporate culture • Attractive employee discounts with selected partner companies