Trader Support Specialist – Futures

🕒 May 7

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Tradeify

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

💳 Fintech

💸 Finance

Fintech • Finance

Tradeify is a proprietary trading firm and fintech platform that funds retail futures and crypto traders through evaluation challenges, simulated (Lightning Funded) accounts, and live funded accounts. It provides integrated trading platform access, built-in trade journaling and analytics, fast automated payouts, clear risk rules, and community/educational content to help traders scale capital and transition to live trading.

📋 Description

• Serve as the primary point of contact for Tradeify traders and customers • Accurately identify, assess, and resolve a wide range of inquiries • Develop a strong understanding of Tradeify’s trading platforms • Troubleshoot incoming inquiries and escalate when needed • Provide white-glove trader support • Educate current and prospective traders on how Tradeify works • Contribute to Tradeify’s trader-facing Learning Center • Monitor trading systems and common support trends • Participate in beta testing for new features • Adhere to internal guidelines and best practices

🎯 Requirements

• 2+ years of experience in customer service, technical support, operations, or a similar role • Excellent written and verbal communication skills • Ability to type a minimum of 30 WPM • A customer-first mindset • Ability to multitask and manage time effectively • Strong analytical and problem-solving skills • Experience using CRM or customer support tools • Strong organizational skills • Fluency in English is required

🏖️ Benefits

• Health insurance • Professional development opportunities • Flexible working hours