Customer Service Representative

🕒 May 6

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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OneTouch Direct

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

📡 Telecommunications

☁️ SaaS

B2B • Telecommunications • SaaS

OneTouch Direct is a company that specializes in business process outsourcing solutions, offering omni-channel support, collections, acquisitions, and lead generation services. By seamlessly extending their clients' operations, they focus on delivering high-quality experiences that translate business products and service features into effective communication and training programs. They operate both domestically and internationally, with a passionate corporate culture that prioritizes strong client relationships and program performance enhancement. They serve diverse industries such as banking, telecom, retail, and healthcare insurance, developing customized strategies and solutions aligned with customer needs.

📋 Description

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner. • Assist customers with troubleshooting issues and provide accurate solutions. • Process orders, amendments, and returns efficiently. • Escalate unresolved issues to senior staff when necessary. • Provide feedback to improve customer service processes.

🎯 Requirements

• High school diploma or equivalent required. • 1-2 years of customer service experience preferred. • Excellent communication skills, both verbal and written. • Strong problem-solving skills and an ability to think critically. • Ability to work independently and manage time effectively in a remote setting. • Reliable internet connection and a quiet home office environment. • Previous experience in a call center or remote support role is a plus. • Required Equipment: • A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher • Hardwired internet connection (ethernet) required • USB headset (not wireless) with noise-canceling features • Webcam (external or integrated) • Minimum internet speeds for WFH programs is now a minimum of 50 mbps download and 25 mbps upload

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Training & Development • Work From Home