Wholesale Customer Service Representative

🕒 May 5

⛰️ Colorado, New Hampshire, +5 more states – Remote

⛰️ Colorado – Remote 🗻 New Hampshire – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

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Medisca

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1989

⚕️ Healthcare Insurance

🧘 Wellness

💊 Pharmaceuticals

Healthcare Insurance • Wellness • Pharmaceuticals

Medisca is a company dedicated to empowering personalized wellness across various regions including North America, Asia Pacific, Europe, South America, the Middle East, and Africa. Founded in 1989, Medisca focuses on providing customized healthcare solutions to enhance individual well-being.

📋 Description

• Provide exceptional service to Wholesalers and Corporate Accounts by ensuring quality responses to the flow of incoming calls and orders • Support the Business Development sales team with their account requests • Process and set up inventory for accounts • Provide administrative and data integrity assistance • Set Up Sub-Accounts for Wholesale clients • Participate in the weekly team meetings and provide feedback/suggestions for improvement • Process Orders for Wholesalers and Corporate accounts • Process dropship and EDI orders for Wholesale and Corporate accounts • Verify inventory in stock & provide tracking details for orders • Follow up on shipping or FedEx discrepancies • Advise Wholesale accounts on any delays and issues with their orders • Record all customer complaints, enter a formal complaint into Master Control and follow up with the Quality Control department when needed • Enter Return Authorizations and request appropriate paperwork • Submit credits to be issued for clients and Wholesale accounts

🎯 Requirements

• Up to one (1) year experience in customer service • Minimum Cegep/College degree • Excellent communication skills required; fluent English (oral and written) • Ability to work in a fast-paced environment and to manage stress effectively • Excellent time management • Goal oriented with a drive to continuously learn • Positive language and an ability to read customer needs • Knowledge of Microsoft Office (Excel, Word and Outlook)

🏖️ Benefits

• Work/Life Balance – PTO, vacation policy and paid statutory holidays • Invest in your health – Group Benefit plan and health savings account • Your Future is Bright – Opportunities to learn and grow within Medisca • Save for your Future – Medisca contributes to a 401k plan when you invest in the plan • Help us grow – Employee Referral Program • We like to have fun – company events throughout the year