Customer Service Representative

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🕒 April 30

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RealTruck, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛍️ eCommerce

🛒 Retail

👥 B2C

eCommerce • Retail • B2C

RealTruck, Inc. is an e-commerce and retail company that designs, manufactures, and sells truck caps, bed covers, steps, and related accessories directly to consumers and through a network of over 800 dealers. They provide a 3D cap builder for custom configurations, produce products at a plant in Ohio, deliver via their own specialty fleet, and offer professional installation through certified local dealers. RealTruck serves both recreational and commercial truck markets and operates internationally.

📋 Description

• Support management of incoming calls, e-mails, chats • Develop brand identity with new and existing customers • Classify and assess customers’ needs to achieve satisfaction • Act as the company’s front-line contact with customers • Provide support in all areas of customer service • Examine, analyze, and document relevant details for accurate data entry • Ensure accuracy of customer records and update as needed • Handle a high volume of inbound customer touchpoints via multiple channels • Maintain a positive, empathetic, and professional demeanor at every customer touchpoint • Complete customer transactions, documentation, and/or data entry timely • Continuously improve job-specific skills and technical knowledge

🎯 Requirements

• High school diploma or GED required • Technical Certification or Associates Degree preferred • 1+ years of customer service, hospitality, technical support, or related work experience required • 2-5 years of experience preferred • Internet speed minimum of 100 download and 25 upload • Proficient in Microsoft Office Suite (Outlook, Word, Excel) • Excellent written and oral communication skills • Ability to maintain/exceed overall performance with high levels of accuracy • Demonstrated flexibility and innovation to resolve problems • Advanced organization, prioritization, and attention to detail skills • Ability to work independently or with others in a fast-paced environment • Excellent attendance and dependability • Skill in resolving conflicts compassionately • Experience with multilateral computer systems and technology • Flexible schedule with availability to work weekends and holidays

🏖️ Benefits

• medical coverage • dental coverage • vision coverage • company-paid life insurance and disability • 401(k) with company match • wellbeing days • parental leave • educational reimbursement • referral bonuses • employee discounts on RealTruck products