Customer Support Specialist – Seasonal

Job not on LinkedIn

🕒 April 30

🐊 Florida, Kentucky, +1 more states – Remote

🐊 Florida – Remote 🐎 Kentucky – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Greenix

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛍️ eCommerce

👥 B2C

🧘 Wellness

💰 Private Equity Round on 2021-02

eCommerce • B2C • Wellness

Greenix is a pest control company that provides eco-friendly and comprehensive pest management solutions for residential customers. With services including rodent removal, mosquito control, termite prevention, and treatment for various common pests such as ants, wasps, and spiders, Greenix aims to create tailored pest control plans suited to individual needs. Their commitment to timely service and customer satisfaction is reflected in their promise of a quick response within 48 hours for pest issues, as well as a strong focus on using high-quality, greener pest control products.

📋 Description

• Answering customer inquiries: You will handle inbound customer calls and respond to customer inquiries related to a company's products or services, providing accurate and timely information to customers. • Resolving customer issues: You will listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached. • Collaborating with other departments: You will work closely with other departments, such as scheduling, sales, and billing, to ensure prompt and effective resolution of customer issues. • Utilizing customer feedback: You will reach out to customers based on feedback left and help resolve their concerns. • Meeting performance metrics: You will be responsible for meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings. • Maintaining a positive attitude: You will maintain a positive, empathetic, and professional attitude towards customers at all times, ensuring their needs are met and their experience with the company is positive.

🎯 Requirements

• High School Diploma/GED • Excellent Communication skills • Basic computer skills • Positive and friendly attitude • Minimum of 1+ years of experience in customer service.

🏖️ Benefits

• Great Environment • Paid Training • Paid Holidays • Greenix Swag • Weekly Pay • Health Benefits are available within 90 days for Full-Time employees