Customer Service Representative

Job not on LinkedIn

🕒 April 30

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

RealTruck, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛍️ eCommerce

🛒 Retail

🔧 Hardware

💰 Series unknown on 2022-05

eCommerce • Retail • Hardware

RealTruck, Inc. is a U. S. -based designer, manufacturer, and online retailer of aftermarket truck accessories and parts. The company develops and sells a wide range of truck products — including retractable tonneau covers, truck caps, bed liners, steps, bumpers, and related accessories — through its eCommerce site, dealer network, and flagship stores. RealTruck emphasizes in-house product development, American manufacturing, installation support, and a 3D truck builder tool for customers to visualize and purchase customized configurations.

📋 Description

• support the management of incoming calls, e-mails, and chats • help develop brand identity with new and existing customers • classify and assess customers’ needs to achieve satisfaction • be the front-line contact between the company and the customer • provide support to all areas pertaining to customer service • examine, analyze, and document relevant details to assure accurate data entry • provide exceptional customer service by meeting and exceeding customer expectations • act as a liaison, provide product information and resolve problems with accuracy and efficiency • acknowledge and solve customer complaints • answer general inquiries on pricing, orders, minor install issues, missing hardware, warranty, and general product information lookup • handle high volume of inbound customer touchpoints via multiple channels (phone, email, web, chat or social) • maintain a positive, empathetic, and professional demeanor at every customer touchpoint • achieve established goals or deadlines set for the department via leadership • ensure accuracy of customer records and update as needed • keep records of customer interactions, transactions, comments, and complaints • complete customer transactions and data entry in a timely manner • display high levels of accountability by following instructions or guidance provided by leadership • continuously improve job specific skills, system comprehension, and technical acumen through training

🎯 Requirements

• High school diploma or GED is required • Technical Certification or Associates Degree preferred • 1+ years of customer service, hospitality, technical support, or related work experience is required • 2-5 years of experience preferred • Internet speed at a minimum of 100 download and 25 upload for effective system connections • Ability to effectively use Microsoft Office Suite, including Outlook, Word, and Excel • Excellent written and oral communication skills • Ability to maintain/exceed overall performance with high levels of accuracy • Ability to demonstrate flexibility and innovation to resolve problematic issues in a professional manner • Advanced organization, prioritization, and attention to detail skills • Excellent attendance and dependability • Ability to respond to common inquiries or complaints • Ability to type with speed and accuracy

🏖️ Benefits

• medical, dental, and vision coverage • company-paid life insurance and disability • 401(k) with company match (eligible the first of the month after you start) • wellbeing days • parental leave • educational reimbursement • referral bonuses • exclusive employee discounts on RealTruck products