Customer Service Representative

🕒 May 4

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🦅 H1B Visa Sponsor

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Minted

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

🏪 Marketplace

🛍️ eCommerce

🛒 Retail

💰 $208M Series E on 2018-12

Marketplace • eCommerce • Retail

Minted is an online marketplace that connects consumers with independent artists. The platform provides a wide variety of custom-designed products including art, stationery, and home decor. Minted holds design competitions that allow artists to submit their work, where the community can vote on their favorite designs to be sold on the site. In addition to its marketplace, Minted offers various customization services and promotes a community-centric approach to unique product offerings. The company is committed to supporting artists by offering them a platform to reach a broad audience and championing exceptional design.

📋 Description

• Respond to calls, emails, and live chats from customers in accordance with our policies and procedures; handle and resolve all customer concerns by providing accurate information with empathy and grace • Provide customers with support about Minted products and promotions, as well as general order information; provide assistance with processing orders and customizing designs • Identify and escalate priority issues that need immediate attention • Document customer interactions thoroughly and accurately in our CRM, while following departmental policies • Use support tools & training, including our knowledge base, to respond to inquiries and ensure our customers’ satisfaction and a high-quality service experience • Identify opportunities for improving the customer experience and share those with Customer Service leadership • Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs

🎯 Requirements

• A Bachelor’s degree or equivalent work experience • 1+ years of experience working with customers (preferably at a premium brand) • Excellent written and verbal communication skills • High attention to detail, are organized, and able to follow through • Experience with Salesforce or other CRM software is a plus

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options