Customer Support Specialist

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Logo of TradingView

TradingView

201 - 500 employees

Founded 2011

💸 Finance

💳 Fintech

☁️ SaaS

Finance • Fintech • SaaS

TradingView is a leading global platform for traders and investors, providing a comprehensive suite of tools for charting, analysis, and trading strategies. With a community of over 90 million users, TradingView dominates as the top website for investing insights. The platform offers a wide array of features such as custom scripts, market data on stocks, ETFs, cryptocurrencies, and more, which enable users to make informed trading decisions. The extensive community shares ideas and analyses, enhancing the collaborative trading experience.

📋 Description

• Provide technical and customer support. • Troubleshoot and resolve user issues quickly. • Collaborate with product and engineering teams. • Document cases and assist users with new features. • Develop and optimize user communication channels, as well as continuous maintenance and improvement of the knowledge base.

🎯 Requirements

• Basic knowledge of fintech and digital finance. • Strong problem-solving and communication skills. • Advanced English. • Previous IT support or fintech experience will be a plus.

🏖️ Benefits

• Learning, mentorship, and long-term career growth.

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