Training Resources Group
201 - 500 employees
📚 Education
☁️ SaaS
🤝 B2B
Education • SaaS • B2B
Training Resources Group is an Australian, award-winning provider of high-quality vocational education and workplace training resources and technology solutions. Established in 2013 and with over 240 employees, TRG develops custom VET learning materials, assessments, and platforms (including LMS and student management systems) for RTOs and enterprises, and offers instructional design and compliance-focused services to support training providers. The company emphasizes quality, customer service, and continuous improvement in delivering scalable, technology-driven learning solutions.
Customer Success Coach – Client Onboarding
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🔥 6 minutes ago
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Training Resources Group
201 - 500 employees
📚 Education
☁️ SaaS
🤝 B2B
Education • SaaS • B2B
Training Resources Group is an Australian, award-winning provider of high-quality vocational education and workplace training resources and technology solutions. Established in 2013 and with over 240 employees, TRG develops custom VET learning materials, assessments, and platforms (including LMS and student management systems) for RTOs and enterprises, and offers instructional design and compliance-focused services to support training providers. The company emphasizes quality, customer service, and continuous improvement in delivering scalable, technology-driven learning solutions.
📋 Description
• Ensure every new eSkilled customer is onboarded and successful in getting the most out of their software • Run “How To” training webinars on software features • Creating “How To” screen capture videos for tutorials • Work with marketing team with communications on features to be sent regularly to clients • Assist Marketing Team in promoting new features • Identify clients struggling who may represent a risk of cancellation and support those clients to succeed in using the platform • Achieve set KPIs for retention of new clients • Work with the support team to improve client onboarding tools and tutorials • Work closely with the Account Manager and Support Team to ensure a smooth transition between new sales and support. • Promote paid services, such as course build/implementation services to assist clients onboarding faster. • Assisting the Account Managers with various time specific campaigns.
🎯 Requirements
• A minimum of four years experience as a Trainer • Great people and communication skills • Excellent listening, coaching & presentation skills • Strong verbal and written communication skills • Ability to deliver coaching sessions online via tools such as Zoom and other platforms • Strong organisational and time management skills. • Team player, energetic and supportive of others. • Trainer experience in an RTO (Advantage) • Comprehensive experience in RTO policies, procedures, and operations (Advantage) • A solid understanding of the Australian Vocational Education and Training (VET) sector (Advantage) • Thorough understanding and experience in AVETMISS (Advantage) • Experience with state-based reporting for funded contracts (Advantage) • Experience in operating Student Management Systems (Advantage) • Experience in administering a Moodle LMS with an depth understanding of the platform (Advantage)
🏖️ Benefits
• Permanent work-from-home • No weekend work • Fast career growth & development with our internal promotion • PHP 100,000 medical coverage for 2 dependents • Dental and optical benefits • Company-provided equipment • Virtual games, events, and lunch outs
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